Theresa Patch stepped in and was able to help save a group vacation that was on the verge of being cancelled due to poor service from NCL group planning and reschedule a solo vacation that I had cancelled. She was very professional and courteous. She answered all my questions timely and researched any questions she didn't have immediate answers for. I have already shared her Avoya information with my daughter who is planning a November cruise.- Jacqueline D.
Theresa is amazing. Responds quickly to our questions/requests, is extremely knowledgeable, anticipates our needs and is very caring and thoughtful, making our needs and concerns a priority.- Jenny V.