• If you originally booked with an Independent Vacation Planner in the Avoya Network, please contact them to proceed with the fulfillment of your FCC.

•  If you originally booked elsewhere and are having trouble getting answers, give us a call at 1-888-447-8459 . We would be happy to help! Let us connect you with an Independent Vacation Planner who can help with the completion of your Future Cruise Credit (FCC).

• If your travel was postponed and you were issued a Future Cruise Credit (FCC), we are here for you. If you’re getting inspired to start planning your future vacation, we would love to help you redeem your FCC. 

• For those with a booking with an Independent Vacation Planner in the Avoya Network, we encourage you to contact them first.

• If you need help connecting with your Independent Vacation Planner, give us a call at 1-888-447-8459 .

• Even booked somewhere else and can’t get a hold of anyone, we’d love to try and help. Give us a call at 1-888-447-8459 so we can see what we can do to help during these uncertain times. 

There are no Avoya fees to book, change, or cancel your cruise or tour. Our standard cancellation policy is in our Terms & Conditions, but many cruise lines and travel providers have modified their individual cancellation policies to allow customers more flexibility in managing their travel dates. Your Vacation Planner can help answer any questions you may have about your upcoming cruise plans, offer advice concerning your travel provider's specific policies, sailing updates, and cancellation requirements. Travel Provider's cancellation and rebooking policies are changing daily with many announcing generous, traveler-friendly policies that encourage travelers not to outright cancel but instead just delay their vacation. We are seeing more and more travelers doing just that – not cancelling and instead pushing their vacation out a few months, and just like the rest of the world, waiting a while for the virus to pass and then continuing with their lives again.

Here are some helpful resources that are constantly being updated.

• World Health Organization (WHO)
• Center for Disease Control & Prevention (CDC)
• Your local health authority
• Your cruise, tour, or resort travel provider

Although cruises are not sailing for the rest of 2020, the CDC is preparing for the return of cruising in 2021 by releasing a framework for resuming safe and responsible cruise ship passenger operations. If you wish to book your 2021 cruise vacation now before bookings start to fill up, give us a call at 1-888-447-8459 to be connected with an Independent Vacation Planner.