Travel Updates from Avoya
A Message to Our Community
These are without a doubt difficult times and
COVID-19 continues to challenge the world. To play our part in social
distancing, Avoya has temporarily relocated our operations to be completely
home based. With over 1,500 independent travel agencies and support employees,
we're 100% operational and still here to assist you. Our mission at
Avoya Travel is to bring people happiness through unforgettable travel
experiences, and we hope to continue doing so when you are ready.
Resources
- If you originally booked with an Independent Vacation Planner in the Avoya Network, please contact them to proceed with the fulfillment of your FCC.
- If you originally booked elsewhere and are having trouble getting answers, give us a call at 1-888-447-8459. We would be happy to help! Let us connect you with an Independent Vacation Planner who can help with the completion of your Future Cruise Credit (FCC).
- If your travel was postponed and you were issued a Future Cruise Credit (FCC), we are here for you. If you’re getting inspired to start planning your future vacation, we would love to help you redeem your FCC.
- For those with a booking with an Independent Vacation Planner in the Avoya Network, we encourage you to contact them first.
- If you need help connecting with your Independent Vacation Planner, give us a call at 1-888-447-8459.
- Even booked somewhere else and can’t get a hold of anyone, we’d love to try and help. Give us a call at 1-888-447-8459 so we can see what we can do to help during these uncertain times.
There are no Avoya fees to book, change, or cancel your cruise or tour. Our standard cancellation policy is in our Terms & Conditions, but many cruise lines and travel providers have modified their individual cancellation policies to allow customers more flexibility in managing their travel dates. Your Vacation Planner can help answer any questions you may have about your upcoming cruise plans, offer advice concerning your travel provider's specific policies, sailing updates, and cancellation requirements. Travel Provider's cancellation and rebooking policies are changing daily with many announcing generous, traveler-friendly policies that encourage travelers not to outright cancel but instead just delay their vacation. We are seeing more and more travelers doing just that – not cancelling and instead pushing their vacation out a few months, and just like the rest of the world, waiting a while for the virus to pass and then continuing with their lives again.
Here are some helpful resources that are constantly being updated.
- World Health Organization (WHO)
- Center for Disease Control & Prevention (CDC)
- Your local health authority
- Your cruise, tour, or resort travel provider
Let’s Dream Together
We want to be realistic about the present uncertainties, but hopeful for the future. Every day we have the privilege to plan vacations with travelers around the world and see the joy and fulfillment it gives them. Although this is a global issue, just like you, we will never lose our love for travel. While traveling is limited right now, we are confident that there will be a huge opportunity for great adventures in the future whether it be later this year, 2021, or beyond.
As we fight this global tragedy, we are encouraged by the many positive (yet often not headline grabbing) stories about families and communities drawing closer together. However, we grieve in seeing so many people dealing with hopelessness. When it's all safe for you to start traveling again, we encourage you to consider the millions of people whose primary source of income is tourism. We also invite you to visit TourismCares.org.
