At 86,700 tons with a guest capacity of 2,106, the Nieuw Amsterdam is one of Holland America’s newest and largest ships. Onboard, travelers will discover a unique décor which reflects the history and style of the traditions of New York City. Featuring several highlights including the Explorer’s Lounge Bar, the trendy Silk Den Lounge, a luxury jewelry boutique, a photo and imaging center, and more, an array of activities and entertainment is available for guests to enjoy. Private cabanas onboard the Nieuw Amsterdam are available for travelers to reserve daily, and guests in the new Spa Staterooms can enjoy special spa amenities and more. In addition, kids onboard the Nieuw Amsterdam can benefit from areas devoted just to them such as Club HAL for kids age 3 – 12 and The Loft for teens 13 – 17.
Holland America's Nieuw Amsterdam receives generally positive reviews for its service, food, and overall cruise experience, with many guests praising the friendly staff, cleanliness, and well-organized itineraries. However, there are notable criticisms regarding repetitive food options, inconsistent entertainment quality, and some maintenance issues. The ship is popular among older travelers, and while many guests feel pampered and satisfied, others mention a decline in amenities and value compared to previous experiences. Excursions and scenic destinations are frequently highlighted as memorable, though some guests were disappointed by missed ports or changes due to weather or ship issues.
Service is frequently described as excellent, with staff being courteous, attentive, and eager to please. Some guests, however, noted occasional lapses in service, particularly in the buffet and Lido Market.