Introduced in 2006, the Holland America Noordam has a guest capacity of 1,918 and weighs in at 82,318 tons. Dining onboard is enjoyed in three restaurants: the Vista Dining Room, the intimate Pinnacle Grill, and the casual Lido Restaurant, and guests interested in food preparation can learn from professional instruction in the Culinary Arts Center. Kids have exclusive areas too on the Noordam, with Club HAL for ages 3 – 12 and The Loft for ages 13 – 17.
Holland America cruises receive high marks for service, scenic itineraries, and overall organization, with many guests praising the friendliness and professionalism of the staff. The ship's cleanliness and comfort are frequently highlighted, though some reviewers note that certain ships are showing signs of age and could benefit from modernization. Food and dining experiences are mixed, with some guests enjoying the cuisine while others find it repetitive or lacking in quality. Entertainment and activities are generally appreciated, but some guests desire more variety and higher quality performances. Excursions and ports are often a highlight, especially in Alaska and Australia/New Zealand, though some guests express disappointment with limited time at certain destinations or excursions selling out. Pricing and value are a concern for some, with mentions of rising costs and reduced services. Internet connectivity and specialty services receive mixed feedback, with Wi-Fi often described as expensive and unreliable. Overall, the cruise line is seen as a solid choice, especially for those seeking excellent service and well-organized itineraries.
Service is consistently praised for being friendly, helpful, and professional. Staff go above and beyond to ensure guest satisfaction, though a few isolated incidents with individual staff members are noted.