The Holland America Zaandam receives high praise for its exceptional service, friendly and attentive staff, and overall cruise experience. Guests consistently highlight the ship's cleanliness, comfortable accommodations, and well-planned itineraries. Food quality is generally rated as very good, especially in the main dining room, though some guests note limited menu variety and mixed experiences with the buffet. Entertainment and activities are adequate but sometimes described as repetitive or lacking, especially for younger or solo travelers. Excursions and ports are a highlight, with many memorable destinations, though some excursions are considered overpriced or not as described. The ship is well maintained, though a few guests mention the need for upgrades and minor maintenance issues. Pricing is seen as fair by most, but some feel certain cabins and excursions are overpriced. The atmosphere is relaxed and caters more to mature travelers, with a quieter, less crowded environment. Specialty services and extras, such as travel agent assistance and special celebrations, are appreciated. Internet and connectivity are rarely mentioned. Overall, the Zaandam delivers a classic, comfortable cruise experience with standout service and memorable destinations.