The Norwegian Joy receives mixed reviews, with many guests praising the ship's staff, entertainment, and itineraries, especially for destinations like Alaska and the Panama Canal. The Haven suites and specialty dining are often highlighted as exceptional. However, there are consistent complaints about crowded conditions, embarkation and disembarkation chaos, average food in main dining, and extra charges for amenities. Some guests experienced issues with cabin comfort, slow service, and canceled excursions or ports. Overall, the ship is appreciated for its variety of activities and friendly crew, but falls short in value and organization for some travelers.