The Enchanted Princess receives generally positive reviews for its beautiful ship, attentive staff, and enjoyable itineraries. Guests praise the quality of service, food, and entertainment, though some note inconsistencies in service speed, room size, and balcony design. Specialty dining and excursions are often highlighted as high points, while some guests express disappointment with the main dining room, WiFi connectivity, and value for money. The ship's cleanliness and Medallion technology are appreciated, but crowding and lack of amenities are occasional concerns. Overall, most guests enjoyed their cruise and would consider sailing with Princess again, though a few loyal customers noted a decline in value and perks.
Service is frequently described as attentive, friendly, and professional, with many guests highlighting individual staff members for exceptional care. However, some mention slow bar service and unhelpful guest services.