Holland America cruises receive high marks for their attentive service, scenic itineraries, and overall organization. Many guests praise the friendliness and professionalism of the staff, the cleanliness of the ships, and the beauty of destinations like Alaska and Australia/New Zealand. However, there are recurring criticisms regarding the quality and variety of food, aging ships in need of updates, inconsistent entertainment, and some logistical issues with excursions and land tours. Pricing and value are also noted as concerns, with some guests feeling that service reductions and increased costs are becoming noticeable. Overall, the cruise line is seen as reliable and enjoyable, especially for those seeking a relaxing and scenic experience, but there are areas for improvement.