The Emerald Princess receives generally positive reviews for its service, itineraries, and staff friendliness, but there are notable criticisms regarding food quality, embarkation/disembarkation processes, and entertainment. Many guests praise the ship's cleanliness and the professionalism of the crew, while others feel the ship is showing its age and that some amenities and services fall short compared to other cruise lines. Excursions and ports are often highlighted as memorable, though some excursions are poorly organized. Crowds and a lack of common space are recurring issues, and internet connectivity is frequently described as unreliable. Overall, the cruise offers good value and enjoyable experiences, but improvements are needed in food, entertainment, and logistical organization.