Loved the ports and time in each port but the ship needs a complete rehab. The “upgraded balcony room” was far from an upgrade! Our room did not look like the pictures. Carpet was old. Ripped and unglued- tripping hazard, drawers broken, toilet plumbing issue and balcony door hard to slide. Maintenance was in our room and on our floor constantly. Also process to tender, disembark ship and meet tour group were all disorganized. We took Norwegian off our list for future cruises.