The cruise itself was great, from the accomodations, to the food, and best of all the staff and service. The only reason I didn't give it a 10 was because when we arrived at the Anchorage Convention Center, by taxi, to register and drop off our bags, there was NO ONE THERE to help all of us with our bags, so we had to drag them all in ourselves, to the main auditorium to drop them off. I've been on many other cruises but this was my first with Oceania, and after hearing our friends rave about the service, I was shocked (as we all were) that there was no one there to help with the luggage.