Viking is an excellent company. We had a situation where we were unable to stay on the same ship for the entire cruise because of water levels. Viking did an excellent job in making the transfer easy and seamless. The thing that makes this rating a four-star instead of five-star is the level of service on the second ship (Vali) was not the same great quality as the first ship (Tir). We recognize that the personnel were different and tied not to compare, but some things you simply recognize.
However, our service with Karen Root, our Avoya agent, is always excellent.