Brilliance of the Seas receives high marks for its exceptional service, friendly staff, and overall enjoyable cruise experiences. Guests consistently praise the food, cleanliness, and well-organized activities, though some note the ship is showing its age and could use updates. Entertainment and dining are generally well-received, but there are occasional complaints about repetitive menus and limited entertainment options compared to larger ships. Some guests mention issues with maintenance, crowding, and communication, but most agree the value and destinations make for a memorable trip.