was some problems with the cruise line which is not a problem with Avoya, but I liked it better than carnival. I just had a problem with the gratuity program. They charged me gratuity on cookbooks because the only place we could buy them was in the dining room ($8.00) and then my sister went with us and bought a wine package and they charged her a gratuity for the package ($45.00) I feel like we should be able to give our own gratuities and not have them automatically taken out. This is not Avoya's problem though.