Princess Cruises - Diamond Princess Reviews

This was our first time cruising with the Medallion App. Our experience was that you had to order drinks ahead of time or face a 40 minute wait for your drinks. Also you had to plan days ahead on the app when you wanted to eat in order to get a place for dinner. One dining room said we cannot help you and we do not talk to the other dining rooms so you have to go to each one and find out if they can seat you. Another said "the computer is showing red for that time I cannot help you". We thought vacation was about not planning everything and enjoying the moments. We voiced these concerns to the Cruise Director and Brand Manager, both of which vowed to get back to us, neither contacted us. There were several bright spots with people who took initiative and made decisions. As this was our fourth cruise with Princess, we are now seriously considering whether we will sail with them in the future.

Trip was fantastic and Robyn was a great travel advisor

The rating would have been higher if anyone cared to address stateroom deficiencies.

Great Crew. Dining Great. Spa Services relaxing and top notch but, Lousy pre-board interactions with the company. very frustrating. emails and app didnt sync together; could not make any reservations on the app ahead of time, but all communication from Princess told us to go thru the app. lots of time on phone with agents that could not answer questions. no address for cruise port , so difficult time getting taxi to Yokohama. Boarding day was chaos in hot unorganized mess. created a lot of stress at start of trip. Our stateroom Air conditioning was subpar - something was wrong, very little circulation. eventually it got acceptable, but never cool. Entertainment severely lacking. Port stop in Jeju was perplexing. South side of island secondary port. VERY long bus rides to north side of island where the excursions were. Waste of a port really.

The cruise was great. I received all credits and was able to spend them on shore excursions as well as ship-board purchases. The rough start was that Princess failed to notify my agent of a port change in Yokohama that happened about a week before the cruise start date. It was very stressful arriving at an empty industrial port literally in the middle of nowhere with a taxi driver who spoke no English. We could see our ship across the bay. It took 30 minutes, lots of pointing, and an extra $30 to get to the right port. Worse though, another family was in the same situation. They arrived via a GO taxi which dropped them off at the port and left. We waited with them for 45 minutes while our driver called another taxi so that they wouldn't be stranded. So, this wild goose chase cost us an extra 75 minutes in travel time. Princess refunded the whole taxi costs for us (and the other family as well) hassle free and with sincere apologies. Unlike other cruise passengers, we also weren't informed of a port cancellation. This is the 2nd time that Princess has failed to notify Avoya of changes. The first time was when Princess cancelled the Oct. 2022 sailing and offered us July 2023 or October 2023. Avoya was only told about the Oct. 2023 option.

The crew, staff, were excellent. They recognized our honeymoon (even though I'd not logged that in prior to sailing), and gave us the privacy we needed for a burial at sea. We both had a marvelous time.

Ship was always being cleaned and the food was good. However; food limited is buffet area and only one side was used most of the time. Only 3 stars because they double charged us on the soda package and I still cannot get through on phones to solve the issue.

Other then the fact we didn't have to fly anywhere, just left from San Diego port where we live, there wasn't a lot to like about this cruise. It was just ok. I wouldn't take princess again. The entertainment was almost non-existent compared to what we have seen on other cruise lines, and the attitude of crew was less than welcoming. In fact everyone seemed like they were just going thru the motions. Normally they are fun and we love talking about their home country and families. But this crew was just not into it I guess. Food was just ok, there really was nothing special. The fact that there was no music at the pool was odd to us, they just had the movie screen going, we wanted to get away from TV! Music usually makes people happy, maybe that's why the passengers even seemed low energy. Sorry, we usually have such a great time but Princess cruise line is not for us.

Could have been more production shows and more variety in other shows

The trip was long Food is alright The entertainment is not very attractive and so poor prepared as I expected !

Dissapointed Service and food from Princess, Excessive charges on Medallion Class, several charges not authorized, Service at food venues less than acceptable. They dont have trained servers, and the Diamond ship in constant repair.

I was slightly disappointed in that we were unable to land at 2 ports as we encountered very rough sailing.

We didn't realize that weather in that area commonly kept the ship out of Akaroa. Then we were really disappointed to find out that we couldn't get into Melbourne either. If we had known this happened often, we would have planned a land tour. The ship was beautiful, the crew was terrific, but the food was average.