Silversea - Silver Moon Reviews

Excellent cruise in every sense. Needs improvement bed size too small and Concierge service ( Edwin) failed twice severely. My carry on got almost lost up to the very last minute due to his negligence.

We enjoyed many aspects of our cruise to the Azores and Canary Islands. Silversea's staff was pleasant and professional, but paled to that we experienced with Scenic. Although quite expensive, we also enjoyed the spa services, but those were contracted not organic. Although we were pleased to have the opportunity to take (and pay for) a very short camel ride in Agadir, we did not like Morocco at all. That's not Silversea's fault or problem. That's not to say Silversea was faultless or perfect. For example, while we enjoyed our meals at La Dame and Kaseki, we found it challenging to keep track of the numerous dining options and their operating hours. Nor do we believe we should have to pay an upcharge to dine at any eatery on board when we paid nearly $40,000 for a 14-day all inclusive cruise. We were also frustrated with the daily change in dress code. We appreciate that many customers want to dress up. But, we found the changing of dress codes annoying and pretentious. We didn't appreciate being told we couldn't eat at a certain eatery because we did not conform to its dress code, especially when we paid for one of the most expensive staterooms on the ship (701). We also found annoying the transformation of the pool deck into an eatery every evening starting between 5 and 6 pm. Leave the pool deck alone to serve its primary purpose! You already have sufficient (too many?) dining options on board!! It was also shocking to find out that the reception desk provided cash service only in U.S. dollars and only up to $200 per day. On a European cruise? On a purported luxury cruise line? To make matters worse, there was no ATM service on board. This is insane! Additionally, we found the excursion guides wanting. Most struggled with the English language. Many conversed in Spanish or Portuguese extensively with those guests notwithstanding the fact the excursions were categorised as "English only." The group size of most excursions was way too large and we struggled to hear the guides when they opted not to incorporate the "whispers." Moreover, the tour guide in Agadir was rude and inconsiderate, taking on airs that he was doing us a favor and demanding we follow him like sheep even if he had nothing constructive to say. If Silversea insists on asserting it's a luxury cruise line, it needs to contract much better and professional guides. Lastly, we could not make out what the captain was saying. His English is nowhere's near as good as he thought it was, speaking way too quickly with an insurmountable accent. Have a bonafide English speaker make English announcements. Overall, we struggle to rate our experience with Silversea as "satisfactory" and do so with the consideration that many may like certain features we found distasteful or annoying. It is highly unlikely we will choose Silversea for any of our future cruises.

Silversea does a PERFECT job when it comes to the quality of food on board, as well as the menu variety. All restaurants are excellent! Even the buffet. We had some issues regarding the services at some restaurants by the beginning of the cruise, but they were promptly fixed, and we ended up having a superb culinary experience. I got upgraded to a deluxe verandah stateroom, which was definitely nice. The cabin was the most spacious we ever had on any cruise ship. Food/beverages, onboard service and the staterooms are the best parts of the ship. However, they need to improve A LOT the onboard entertainment, there were times when there was nothing to do on board. The ship needs more music. The New Year's party was a complete disaster. And they should improve even more their shore excursions department. Some tours that we took were completely unacceptable - sometimes because of the quality of the guides, sometimes because they were trying to overload a small and old bus with 30-40 passengers. We were packed like sardines during our tour in Roatan. In Cozumel, my parents left the bus and gave up on their shore excursion, since the bus had blackout windows on a supposed PANORAMIC tour. The guide in Panama City was very irresponsible. I think they should not offer the shore excursions as part of the cruise package, since they fail to provide the same level of service on land. It would be better if they lower the price of the cruise, leaving the guests free to hire their own excursions, whether through the ship or through other local agencies.

Overall the trip was pleasant, rooms nice, boat had alot of space where one did not feel crowded all the time. Butler service was excellent as well as housekeeping. The only drawback was the Italian restaurant where one had to make a reservation and the manager there was not very accommodating or service oriented. The salt lab cooking classes were fun and excellent and learned some tips and new ideas of cooking. Some excursions better than others but well organized and not overly crowded. Just not enough time between excursions and the time one had to depart the port to do things on your own. Overall, a pleasant cruise.

The ship was beautiful, the team members were friendly and efficient and the excursions were well planned and great fun.

We felt the ship needed a remodel . The restaurants were par at best. This type of cruise line we had high expectations . Most of the staff was friendly but did encounter some poor service. Excursions were great and the ports were good. We’ve sailed Regent and Celebrity and would choose either of these over silver seas Moon .

Had a wonderful time on the cruise. Excursions and ports were wonderful, as was the stellar service on board as well as the food!