Independence of the Seas receives generally positive reviews for its service, entertainment, and family-friendly atmosphere. Guests praise the friendliness and professionalism of the staff, the variety of activities, and the cleanliness of the ship. However, there are recurring criticisms regarding food quality, crowded public areas, inconsistent service in some venues, and extra charges for amenities that were once included. The ship is considered a solid choice for multi-generational families and first-time cruisers, but some experienced cruisers note a decline in food and service standards compared to previous years.