Avoya Travel® Policies and Terms
- No Avoya Fees
- Low Price Guarantee
- Pricing Terms
- Join The Avoya Network
Stop Paying Fees! Nobody likes paying extra fees when going on vacation. Like the airlines do, many cruise lines, tour companies, traditional travel agencies, and online travel websites charge fees. At Avoya Travel, we won't add any extra fees to book, change, or cancel your cruise or tour when you book with one of our Independent Vacation Planners. That's right – award-winning travel planning services at no added cost! When combined with other Avoya Advantages such as our exclusive travel deals and Low Price Guarantee, we are able to help you get more out of every vacation moment.
No Avoya fees to book, change, or cancel your cruise or tour! Cruise line or tour operator fees along with government taxes and fees may apply.
- Please contact an Avoya Travel Specialist to see what offers may be applicable on your desired departure date.
- No Avoya Fees refers to booking, changing, or canceling your cruise or tour without paying any Avoya fees. Cruise line or tour operator fees along with government taxes and fees may apply.
- Prices listed are in U.S. dollars and are cruise only (or land only for tour), per person, based on double occupancy, and subject to availability at time of booking.
The Avoya Travel Low Price Guarantee is available to travelers who have booked a cruise, escorted tour, or vacation package with www.Avoya Travel.com. If you find a lower rate on another website within 24 hours of your booking, and your request is approved, we will match the rate, or if you have already paid in full, we will refund the difference.
To submit and request the Low Price Guarantee for your booking, you must call Avoya Travel at 1-800-788-0970 within 24 hours of your purchase and provide the following information:
- Booking confirmation number
- Telephone number with area code
- Cruise Line / Tour Operator name
- Price currently booked
- Complete Web address (URL) reflecting the lower rate you found online
Claims are eligible only if they are for the same ship, sailing date, and cabin category as booked through www.AvoyaTravel.com, or the same vacation package, tour operator, dates, and destination.
Claims are eligible only if the lower rate is available for booking at the time you contact Avoya Travel.
Claims are eligible only if the lower rate is allowable within vendor guidelines. Any additional fees charged by the other online travel agency such as booking, service, shipping, or handling fees will adjust the final price.
The Avoya Travel Low Price Guarantee only applies to advertised rates and available to the general public. This does not include group, charter, incentive, meeting, convention, consolidator, interline rates, etc.
The Avoya Travel Low Price Guarantee only applies if you meet all requirements of the lower rate. For example: residency, regional, past-passenger, age-related requirements, etc.
The Avoya Travel Low Price Guarantee only applies to the cost of the cruise, including port charges. Additional items such as taxes, air or land add-ons, insurance, shipboard credits, transfers, pre- or post-cruise hotel stays, onboard amenities, gift cards / certificates, cash back, and / or dollars off are not eligible.
All requests are at the sole discretion of and subject to approval by Avoya Travel. Avoya Travel decisions are final. To maintain the integrity of this policy, Avoya Travel cannot accept screenshots or other purported evidence of a lower fare.
Approved requests will receive credit to their booking credit card within 7-10 business days of approval, or via check. Bookings made with cash or checks do not qualify for the Low Price Guarantee.
Void where prohibited by law. Avoya Travel reserves the right to modify or discontinue the Low Price Guarantee at any time without prior notice or liability. Any cancellation of this program will be effective upon removal of references to the Low Price Guarantee and the Low Price Guarantee Terms and Conditions.
Agreement Between Customer and Avoya Travel
Welcome to the Avoya Travel website or mobile properties, including related applications (collectively, this "Website"). This Website is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Website constitutes your agreement to all such terms, conditions, and notices.
Personal and Noncommercial Use Limitation
This website is for your personal and noncommercial use. The content and information on this website (including, without limitation, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to Avoya Travel or its Suppliers (as defined below) and providers. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:
(i) access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Avoya Travel; (ii) violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website; (iii) take any action that imposes, or may impose, in the discretion of Avoya Travel, an unreasonable or disproportionately large load on the Avoya Travel infrastructure; or (iv) deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Avoya Travel.
Acts or Ommissions by Suppliers
Avoya Travel and Independent Agencies in the Avoya Travel Network act as sales agents for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary ("Suppliers") and are not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.
Avoya Travel and Independent Agencies in the Avoya Travel Network assume no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; (3) any wrongful or negligent acts or omissions on the part of any other party not under their control; and (4) any Supplier price drop after your travel arrangements have been confirmed, paid in full, or ticketed. You hereby release Avoya Travel and Independent Agencies in the Avoya Travel Network from all claims arising out of any problem covered in this paragraph.
Travel arrangements are subject to supplemental price increases that may be imposed by Suppliers and/or government after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. By accepting your itinerary or invoice you hereby consent to those terms and conditions.
Supplier Financials and Safety
Avoya Travel and Independent Agencies in the Avoya Travel Network have no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning possible dangers at destinations, we recommend contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, we recommend contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). You hereby release Avoya Travel and the Independent Agencies in the Avoya Travel Network from all claims arising out of any problem covered in this paragraph.
For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by Avoya Travel or the Independent Agencies in the Avoya Travel Network a binding assurance or promise about the insurance We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.
Use of Independent Agencies in the Avoya Travel Network
The Independent Agencies in the Avoya Travel Network are provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with travel related suppliers, and for no other purposes. These Independent Agencies are independent contractors who own and operate their own travel business and as such are solely responsible for their own actions.
Right and Trade-Mark Notices
All contents of this website are: © 2018 Avoya Travel. All rights reserved. Avoya, Avoya Advantage, Avoya Travel, Avoya Travel Network, Cruise Explorer, Cabin Explorer and related logos are registered trademarks or trademarks of Avoya Travel in the US and other countries or owned by others and licensed to Avoya Travel. Other product and company names mentioned herein may be the trademarks of their respective owners. If you are aware of an infringement of our brand, please let us know by emailing us at [email protected]
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, AVOYA TRAVEL AND THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE CRUISE, ESCORTED TOUR, VACATION PACKAGES, HOTEL, AIR, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND AVOYA TRAVEL THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. AVOYA TRAVEL, THE INDEPENDENT AGENCIES OF THE AVOYA TRAVEL NETWORK AND / OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND / OR CHANGES ON THIS WEBSITE AT ANY TIME.
AVOYA TRAVEL, THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK, AND / OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY AVOYA TRAVEL OR THE INDPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. AVOYA TRAVEL, THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK, AND / OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.
THE CARRIERS, HOTELS, CRUISES, TOUR OPERATORS, AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR AVOYA TRAVEL AND THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK ARE INDEPENDENT ENTITIES AND NOT AGENTS OR EMPLOYEES OF AVOYA TRAVEL OR THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK. INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK ARE INDEPENDENT ENTITIES AND NOT AGENTS OR EPLOYEES OF AVOYA TRAVEL. AVOYA TRAVEL AND THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIEIS, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. AVOYA TRAVEL AND THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
IN NO EVENT SHALL AVOYA TRAVEL, INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK, AND / OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEBSITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF AVOYA TRAVEL, INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETWORK, AND / OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
You agree to defend and indemnify Avoya Travel, the Independent Agencies in the Avoya Travel Network, America's Vacation Center, LLC, Rev Agency, LLC, parent, affiliates and subsidiary companies and / or their respective suppliers and any of their officers, directors, shareholders, employees, representatives, independent contractors and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by
(i) you or on your behalf in excess of the liability described above; or (ii) by third parties as a result of (a) your breach of these website Terms, Conditions, and Notices or the documents referenced herein; (b) your violation of any law or the rights of a third party; or (c) your use of this website.
No Unlawful or Prohibited Use
As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Reviews, Submissions, Comments and use of other Interactive Areas
We appreciate hearing from you. Please be aware that by submitting content to this Website by email, postings on this Website or otherwise, including any reviews, questions, photographs or videos, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant Avoya Travel and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such Submission. You acknowledge that Avoya Travel may choose to provide attribution of your comments or reviews at our discretion. You further grant Avoya Travel the right to pursue at law any person or entity that violates your or Avoya Travel's rights in the Submissions by a breach of this agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary and further that Avoya Travel is free to use any ideas, concepts, know-how, or techniques contained in any Submissions for any purpose whatsoever, including, but not limited to, developing, selling, and marketing products and/or services.
This Website may contain discussion forums, bulletin boards, review services or other forums in which you or third parties may post reviews of travel experiences or other content, messages, materials or other items on this Website ("Interactive Areas"). If Avoya Travel provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through this Website any of the following:
- Any message, data, information, text, music, sound, photos, graphics, code or any other material ("Content") that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
- Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
- Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
- Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Avoya Travel;
- Unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations;
- Private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
- Viruses, corrupted data or other harmful, disruptive or destructive files;
- Content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted; or
- Content or links to content that, in the sole judgment of Avoya Travel, (a) violates the previous subsections herein, (b) is objectionable, (c) which restricts or inhibits any other person from using or enjoying the Interactive Areas or this Website, or (d) which may expose Avoya Travel or its affiliates or its users to any harm or liability of any type.
Avoya Travel takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Avoya Travel liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, Avoya Travel is not liable for any statements, representations or Content provided by its users in any public forum, personal home page or other Interactive Area. Although Avoya Travel has no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, Avoya Travel reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any Content posted or stored on this Website at any time and for any reason, or to have such actions performed by third parties on its behalf, and you are solely responsible for creating backup copies of and replacing any Content you post or store on this Website at your sole cost and expense.
If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by Avoya Travel or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release Avoya Travel, and its licensees, successors and assigns, from any claims that you could otherwise assert against Avoya Travel by virtue of any such moral rights.
Any use of the Interactive Areas or other portions of this Website in violation of the foregoing violates the terms of this agreement and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or this Website.
Links to Third-Party Sites
This website may contain hyperlinks to websites operated by parties other than Avoya Travel. Such hyperlinks are provided for your reference only. Avoya Travel does not control such websites and is not responsible for their contents or your use of them. Avoya Travel's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Software Available on This Website
Any software that is made available to download from this Website ("Software") is the copyrighted work of Avoya Travel, and / or their suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.
For any Software not accompanied by a License Agreement, Avoya Travel hereby grants to you, the user, a personal, nontransferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose.
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned or licensed by Avoya Travel and / or their suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTEED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
You acknowledge that the Software and any accompanying documentation and / or technical information are subject to applicable export control laws and regulations of the USA. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to USA export restrictions.
Terms, Conditions and Warranties
Tax Recovery Charge
The tax charge on Special Rate transactions is a recovery of all applicable transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that is paid to the vendors (e.g. cruise, tour, hotel, and car suppliers, etc.) in connection with your travel arrangements.
Avoya Travel is not the vendor collecting and remitting said tax to the applicable tax authorities. Avoya Travel is not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements.
Taxability and the appropriate tax rate vary greatly by location. Avoya Travel's actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of the actual use of the cruise, escorted tour, vacation package, hotel, car, etc. by our customer. Certain jurisdictions impose a hotel occupancy tax or other type of transaction tax upon the booking of a cruise, an escorted tour, a vacation package, a hotel room, an automobile, etc. The type of tax charged by the vendor will vary by service and location.
These fees cover the costs incurred by Avoya Travel or the Independent Agencies in the Avoya Travel Network in servicing your travel reservation.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Avoya Travel urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.
BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, NEITHER AVOYA TRAVEL NOR THE INDEPENDENT AGENCIES IN THE AVOYA TRAVEL NETOWRK REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
Seller of Travel
Avoya Travel is a registered seller of travel under the following United States' seller of travel regulations.
- California registration number: 2085569-40
- Florida registration number: ST36781
- Hawaii registration number: TAR 6443
Registration as a seller of travel in these states does not constitute the state's approval.
Modification of These Terms and Conditions
Avoya Travel reserves the right to change the terms, conditions, and notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of Avoya Travel's website and facilities.
This agreement shall be governed by, and construed and enforced in accordance with, the internal laws of the State of Florida, USA without regard to principles of conflicts of laws. Any civil action or legal proceeding arising out of or relating to this website or dealings with Avoya Travel shall be brought in the courts of record of the State of Florida in Palm Beach County or the United States District Court, Southern District of Florida. Each party consents to the jurisdiction of such Florida court in any such civil action or legal proceeding and waives any objection to the laying of venue of any such civil action or legal proceeding in such Florida court. Service of any court paper may be effected on such party by mail, or in such other manner as may be provided under applicable laws, rules of procedure or local rules. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Avoya Travel as a result of this agreement or use of this website.
Avoya Travel's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Avoya Travel's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Avoya Travel with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the customer and Avoya Travel with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Avoya Travel with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and / or data mentioned herein are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this website and the use of Independent Agencies (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this website by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this website is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this website may result in you being denied access to such facilities.
Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any cruises, escorted tours, vacation packages, flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Avoya Travel debiting your account for any costs Avoya Travel incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Avoya Travel, Independent Agencies in the Avoya Travel Network, and / or their suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, Avoya Travel advises the customer to consult a qualified professional to verify the accuracy of the currency rates. Avoya Travel, its Independent Agencies, and / or their suppliers do not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.
Sample prices are per person, based on double occupancy, and do not include taxes, fees, fuel surcharges, gratuities, resort fees, or airfare unless otherwise noted. Prices, fees, and other restrictions are subject to vendor policies. All offers, including but not limited to, bonus amenities, upgrades, prices, and group benefits are based on select dates, ships, resorts, room categories, and / or fare codes. All products and offers are subject to availability, capacity-controlled, and subject to change without notice. Cancelation penalties, blackout dates, and other restrictions may apply. Savings shown are based on vendors' published brochure rates. Offers may not be combined with other offers. Offers are applicable on new bookings only. Canceled and / or rebooked vacations do not qualify. Additional restrictions may apply.
Travelers receiving special rates based on residency, age, military, union, etc., will be required to show an appropriate and / or government-issued form of identification (i.e. passport, birth certificate, driver's license, etc.) upon check-in to validate the applicable discount. If a traveler does not provide proper identification they will either be denied at check-in or will be charged the current standard price.
Some carriers charge additional fees for checked bags, fuel surcharge, meals, etc. Please check the carriers' websites for details. Air-inclusive resort pricing is based on select gateway departures. Prices from other gateways may vary. Please contact an Avoya Travel Resort Specialist for more details.
We carefully monitor all of the information presented on our website; however, we are not responsible for any errors or omissions resulting in inventory, content, images, or pricing discrepancies. The information shown, including any pictures, is for informational purposes only.
“Disclose” means to release, transfer, disseminate, or otherwise communicate all or any part of any record orally, in writing, or by electronic or any other means to any person or entity.
“Member” means an individual who has registered with the website.
“Minor” means any individual under 18 years of age, or as defined under the laws of their jurisdiction or residence.
“Personally Identifiable Information” or “PII” means any recorded information about specific individual whose identity may be inferred from the information. This information includes, for example, name, email and mailing address, phone number, account and billing information, and other information provided by a visitor to our website or incidental to providing products and services to you.
“Website” means www.AvoyaTravel.com, as well as its child sites and web pages, and any domestic or international–owned or managed website of Avoya Travel that may be accessed through it.
If you do not agree with these terms, do not provide any PII to Avoya Travel. If you choose to refuse or withdraw your consent, we may not be able to provide you with services normally offered by Avoya Travel.
Avoya Travel does not sell or market products to Minors. Minors are not eligible to register with, use or purchase services via www.AvoyaTravel.com. We do not knowingly collect PII from any Minor, and will not deliberately use such information. If you are under 18, you may use www.AvoyaTravel.com only with the involvement of a parent or guardian.
III. What Personally Identifiable Information We Collect
Avoya Travel only collects PII that you voluntarily provide to us, or that is incidental to your use of our services. The information we learn helps us personalize and continually improve your experience with Avoya Travel, and assists us in providing for your vacation needs. Here are the types of information we gather:
- Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future vacations for you, improving our website and communicating with you. Such information may include service and purchase information, Membership and billing information, when you call or write to our Customer Service and other volunteered information.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your Web browser accesses the website. Such information may include login information, browsing history, preferences and other personalization information. Please see "Cookies and Other Tracking Mechanisms" below for additional information.
- E–mail Communications: Avoya Travel may retain copies of our email correspondence, or if you have received and opened correspondence. We also compare our customer lists in an effort to avoid duplicative marketing.
- Information from Other Sources: We might receive information about you from other sources and add it to our account information. Such information may include when you visit sites on which we advertise, information collected on sites that we host for third parties and other content served by or on behalf of Avoya Travel on other websites.
- Incidental Information: Avoya Travel may collect information incidental to your visit of the website or purchase of products or services. Such information may include when you have visited the website or when you registered as a Member.
IV. How We Use Personally Identifiable Information
Avoya Travel uses your PII for the purposes of responding to and processing your requests for Avoya Travel products and services:
- To record your travel preferences, to provide travel quotes, or make travel reservations on your behalf, to communicate with you or your travel provider about your travel plans;
- To process and track your transactions and to send information to Independent Agencies in the Avoya Travel Network and other agencies via our systems and software regarding our and our business partners' products and services and other information and materials that may be of interest to you;
- To issue invoices, administer accounts, and collect and process product and services payments;
- To provide tips or guidance on how to use our website, inform you of new features on our site or provide other information that may be of interest to users;
- To personalize the service we provide to you, tailor your experience at our website to your interests and make more appropriate travel recommendations;
- To send you e–mails, e–newsletters, personalized offers via direct messaging or other communications about our services, if you have subscribed to receive this information or you have not advised us that you do not wish to receive such communications;
- To manage our website, diagnose technical problems, improve content and allocate the resources of our systems so that your experience with our website is as efficient as possible;
- To process and track your transactions and to send you information about our products and services and those of business partners' and Independent Agencies in the Avoya Travel Network and other information and materials that may be of interest to you;
- To develop, enhance, market, sell or provide Avoya Travel products or services, or those of companies with which we have a commercial relationship, but only if you have granted us permission to do so or we are otherwise able to do so under applicable law;
- To effect a corporate transaction in connection with the sale, merger, spin–off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business;
- To audit compliance with our policies and contractual obligations;
- As permitted by, and to comply with, any legal or regulatory requirements or provisions; or for any other purpose to which you consent.
- Avoya Travel does, at times, request credit card information, Membership ID, or national identification numbers to help plan and book vacations. Any such information is kept and maintained in accordance with Section VI below.
V. To Whom We Disclose Personally Identifiable Information
Information about our customers is an important part of our business, and we are not in the business of selling it to others. Avoya Travel will only share your PII with our authorized service providers that perform services or functions on our behalf, as required by law, or as described below.
From time to time, we may Disclose PII as follows:
- To those travel service providers with which you have or may make arrangements through via our website. For example, associated cruise lines, tour operators, vacation packages, wholesalers, Independent Agencies in the Avoya Travel Network, travel agents and agencies, hotel or ground transport, attraction and travel insurance companies. We provide them only with the PII needed to assist you in choosing and completing your purchases, as well as the booking and reservation of travel related products and services.
- To organizations that provide services for or on behalf of Avoya Travel. Examples include fulfilling orders, delivering packages and brochures, sending postal mail and e–mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. These parties have access to the PII needed to perform their functions.
- To protect our website and our rights under our Terms and Conditions of Use; to protect ourselves against liability or prevent fraudulent activity; or where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain.
- To effect a corporate transaction, in connection with the sale, merger, spin–off or other corporate reorganization of our corporation, where the information is provided to the new controlling entity in regular course of business.
- Where the information is public.
- To our insurers and to regulatory agencies.
VI. How We Retain Personally Identifiable Information
We will retain your PII in our databases in accordance with our records management policy and applicable laws. While this information may be periodically purged, the retention period may extend beyond the end of your relationship with us. We may also need to retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.
Your PII will be stored in secured locations and on servers controlled by Avoya Travel, located either at our offices or at the offices of service providers.
VII. How You Can Control the Use of Your Information
You can always choose not to provide PII. Guest browsing is available on the www.AvoyaTravel.com website, even though PII might be needed to make a purchase or to take advantage of certain Avoya Travel services.
Avoya Travel provides you with choice and control over the collection and use of your PII. You can also disable or delete certain cookies or tracking technologies as indicated in Section VIII "Cookies and Other Tracking Mechanisms", below.
Avoya Travel provides you with the opportunity to specifically choose the promotional marketing communications you wish to receive from Avoya Travel. Members can opt out of e–newsletters and other communications we offer by emailing [email protected] and putting "Unsubscribe" in the Subject line. You may further adjust your marketing preferences by providing your full name, street address and e–mail address, and specify that you don't want to continue receiving postal mail, email, or both. If you choose not to receive any of the promotional marketing services that Avoya Travel provides, then Avoya Travel will not send them to you.
VIII. Cookies and Other Tracking Mechanisms
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser for record–keeping purposes. Some cookies allow us to make it easier for you to navigate our website, while others are used to enable a faster log–in process or to allow us to track your activities at our website. There are two types of cookies: session and persistent cookies.
- Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the website. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
- Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our website who disable cookies will be able to browse certain areas of the website, but some features may not function.
Local Storage Objects. We may use Flash Local Storage Objects ("Flash LSOs") to store your website preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose "Global Storage Settings Panel" and follow the instructions. To see the Flash LSOs currently on your computer, choose "Website Storage Settings Panel" and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our website to, among other things, track the activities of website visitors, help us manage content, and compile statistics about website usage. We and our third party service providers also use clear GIFs in HTML e–mails to our customers, to help us track e–mail response rates, identify when our e–mails are viewed, and track whether our e–mails are forwarded.
IX. Online Tracking and Behavioral Advertising
If you wish to prevent your data from being used by Google Analytics, you may use the opt–out browser add on available here.
We do not honor browser requests not to be tracked.
You may, however, opt–out of the collection of web viewing data over time and across unaffiliated website by Google and many third–party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt–out of third–party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our website or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt–out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt–out may no longer be effective. Additional information is available on NAI's and DAA's websites accessible by the above links.
X. Third Party Analytics
XI. How We Protect Your Information
To protect the confidentiality of your PII, Avoya Travel employs physical, administrative, and technical safeguards to help protect the confidentiality and integrity of the information and to reduce the risk of loss, misuse, unauthorized access disclosure or modification of PII.
By providing you with this Privacy Statement, Avoya Travel is pledging our continued commitment to protecting the information you provide us. Avoya Travel regularly examines our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing, and protection of your PII made in this privacy statement.
If we decide to change this policy in a material way, we will obtain the necessary consents required under applicable privacy laws if we seek to collect, use or disclose PII for purposes materially different than those to which consent has been obtained, unless otherwise required or permitted by law. If any proposed change is unacceptable to you, you may request that we remove your PII from our records, as described above.
XIV. Contact Information
XV. Your California Privacy Rights
Under California Law, California residents have the right to request in writing from a business, (a) a list of the categories of personal information, such as name, address, e–mail address, and the type of services provided to the customer, that a business has disclosed to third parties (including Independent Affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties' direct marketing purposes, and (b) the names and addresses of all such third parties. To request the above information, please contact us by contacting our Chief Privacy Officer via our Customer Care department via e–mail: [email protected]
We will respond to such written requests within 30 days following receipt at the e–mail or mailing address stated above. If we receive your request at a different e–mail or mailing address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.
If you are interested in employment opportunities at Avoya Travel:View Job Postings
Avoya Travel has a long-standing reputation for being one of the world's most innovative marketing and travel technology companies. As an American Express Travel Representative for more than 28 years, and their largest seller of cruises and tours, Avoya is deeply committed to Integrity and Professionalism™, service, and value in every aspect of planning cruises and vacations. Through an elite network of independently owned and operated travel agencies, Avoya provides exclusive discounts, amenities, and first-class customer service to travelers worldwide. For this, Avoya has received numerous accolades, including being repeatedly named Travel Partner of the Year, by Norwegian Cruise Line, Royal Caribbean, Celebrity Cruises, Carnival Cruises, American Express, Oceania Cruises, and more.
We are a family owned company and strive to build strong bonds across our business. Our founders, the Anderson family, trace their roots to 1964 when they first entered into the travel industry.
A passion for innovation carries through in everything we do. Our very talented and dynamic team develops new ideas to cultivate strong relationships and provide opportunities for customers to experience exciting trips around the globe. From our exclusive promotions, to our industry leading technology and marketing, Avoya is a place of innovation and forward thinking.
We work to foster each other's strengths, creating a fun, caring, and family environment that allows us to thrive. Frequent companywide celebrations, employee recognition, and an exciting, fast-paced work environment, combined with opportunities for challenging projects and growth, make Avoya a unique company to make a difference in our world.