The Nieuw Statendam receives high praise for its attentive service, excellent food, and modern, clean ship. Most guests enjoyed the entertainment, excursions, and overall cruise experience, highlighting the professionalism of the crew and the ship's amenities. However, some reviews mention issues with crowds, occasional understaffing, cutbacks in food and service, and inconsistent entertainment quality. Pricing changes and upcharges for certain menu items were noted as negatives. The cruise is especially popular with mature travelers, and some found it less appealing for families with children. Internet connectivity and some specialty services received mixed feedback.