AmaWaterways - AmaSerena Reviews

The only down side was having to do a ship swap. It was stressful for me. Jessi Csonka made great arrangements so we did not miss The Rhine River Gorge. She was one of the best tour directors we've ever had.

Crew and, particularly, Cruise Director set the bar for hospitality and customer service to which all others aspire.

We enjoyed it a lot. The people, staff and sights were all wonderful. The only reason we didn’t give it a 5* is because we didn’t realize how many days we would spend on the water cruising rather than discovering sights. The pre trip in Amsterdam was 5* as well as the post trip in Lake Como.

The trip went quite well. All members of the AmaSerena that we came into contact with were helpful, friendly and knowledgable. The tours were great.

The daily tours were great, especially the flowers at the Keukenhof Gardens. Enjoyed making new friends and laughing with them. Ship was excellent, great food, great service. Loved our waiter Mamo!

Enjoyed the trip and the tours. Most of the tours were small groups which was great, however several tours were over crowded and made for challenge to some to keep up. AMA needed to do better job of separation of slow and regular groups so no passenger were inconvenienced

This was a great trip, in spite of the Covid 19 restrictions. Paperwork wasn't that bad. AmaWaterways did a great job organizing everything. Staff were so happy to have guests back and it showed. I would highly recommend AmaWaterways and will definitely sail with them again.

This trip was in celebration of our 50th anniversary and everyone made us feel special. Service and care was beyond expectations. David Walsh our Avoya rep and the cruise director David Mateo deserve special thanks for a trip of a lifetime.

Our trip exceeded our expectations. Our captain, Hank, and our cruise manager, Clarissa, made this trip perfect. Already booked another AMA cruise for September!

Food was great, tours were super, excursion by hikes and bicycles were available much fun. Great trip.

Great vacation. On time, very personable employees like prior experience with amawaterways

A wonderful adventure.

Amawaterways is first class all the way! The crew of the AmaSerena was absolutely wonderful!

For a wine cruise, the selection of wine on board the ship was really poor. We were in wine country in Germany and France, and they served cheap and undrinkable California Chardonnay and Cabernet at the bar and with lunch daily. Occasionally there was another option at dinner. Otherwise it was a lovely cruise, with great destinations.

Thoroughly enjoyed Amawaterways Rhine cruise from Basel to Amsterdam. Great cabin, outstanding food and service, and interesting options for daily touring. Travel agent Robyn Jacobs did a fabulous job of getting this family of five all set up...with extra lodging nights and airfares...and continually checking in to make sure we knew she was available for questions and resolutions.