Avalon Waterways Reviews

The trip, once I had the details so I could plan the trip, it went well. What did not go well was the impact of the trip being totally planned around elderly, near infirm people. While knowing many of the people were elderly, I had no idea what an impact that would have of the value one can get from the trip.

Met my expectations in every way

Our second river cruise with Avalon. The crew and cruise director, once again, second to none. Wonderful cabin, great tours and sights. How does it get any better?

Avalon Waterways was misleading in their tour description and additional land tours available; a letter has been sent to Avalon and Avoya fyi.

All the cruises do it but pretty much everyone could have done with a little less Quito and a little more on the islands, Santa Cruz or San Cristobol. Our tour guide, Suzy, was outstanding. She was so thorough with instructions for what we were to do next or expect going and returning from the cruise. Every person on the cruise was outstanding. However, our guide was too "canned" or animated. We tried walking with a better guide, but no luck.

First Riverboat cruise with Avalon but not the last

The "extra" trip fees and itineraries where difficult to follow and we were disappointed that unlike precious trips on another carrier they were extra?

The accommodations in the hotels and on board the river boat were excellent. Service and information were both first class. Food choices were very good and the provision of wine and beer with dinner was generous and appreciated.

Our French River cruises were amazing , wishes for a few More Shopping opportunities

Everything went as planned ..No surprises...

Absolutely excellent from start to finish, bottom to top. Will definitely travel with Avalon again.

The Avalon "Luminary" was a fine ship and the Captain and crew performed very well. The chef and food service people did amazing things in the constrained size of the kitchen and dining room. Having only 135 passengers made the Cruise very comfortable and friendly. Optional and Included tours were good and guides very fine. Our Suite on the RoyalDeck was super and the Baths surpassed all brochure descriptions.

One of the best!

Loved the crew and staff. I'm not sure how this compares to other European river cruises as this was the first one I have experienced.

Everything was perfect, well-thought out, well executed. The staff was very helpful, friendly, happy in their work. The tour guides were very knowledgeable and friendly. Every meal was delicious. The rooms on the cruise and in the 2 hotels were comfortable, clean, well maintained. I would ( and have ) recommended Avalon to everyone I tell about the vacation. Lastly, Isabel was a gem. She made everything run smoothly and couldn't have been more helpful. Avalon would be wise to make sure she is very happy in her job!

I think the boats we travelled on for our Danube cruise were amazing. Everything you could want was provided, plus the staff were fantastic. We had one problem (being left behind and having to catch a taxi between two towns), which we will be contacting Avoya Travel about separately.

Avalon has excellent customer experience. We experienced problems with the river cruise due to severe flooding and high river water levels in Europe. They treated us fairly and from what I hear from others, much better than other river cruise lines facing the same issue. We look forward to a second cruise in 2014 with Avalon.

Avalon Waterways was fantastic....our cruise director was friendly, organized and knew her job well. The ship was beautiful, clean and the crew couldn't have been more professional. Gorgeous sights and excellent tours as well.

Durring trip on bus and boat Avalon compensated for rainy wether.

Avalon cruise was very well managed and luxurious

more than met my expectations.