Celebrity Cruises Reviews

Eduardo and room steward were top notch. Effy team, Tom, Elena, Ziggy, Steven, Rizzi...so much fun! We bought 5 pieces! Luminae, Edison, Wily, And Valanski were great

I could not be more happier with my 9 day cruise with Celebrity onboard the Equinox. Every employee was friendly, kind and willing to help you. Every you would get a hello, how are you from everyone you passed. They sure make you feel welcomed and glad to have you on board J Collett Canada

Reflection had the best crew ever! Food was amazing! This was our 18th cruise and it was by far the best ever!

Was beautiful and everything was great Unfortunately getting to the cruise was not excellent and will not use this travel agent again

Had a lovely time in a Celebrity Royal Suite. Appreciated all the assistance from Maria Zaccaro at Avoya Travel.

Not enough activities on ship. With it too cold to be on deck they needed more activities indoors

Ship phones seldom worked and cabin TV was dead 1/3 of the trip. The Tuscan Grill is now $55 plus 18% gratuity. Ports were ok. Staff was very good.

We enjoyed our trip but found that Celebrity did not meet our expectations for a premium experience. Food was average. Service okay (with a few notable exceptions). Senior staff were very accessible and friendly. Overall average.

Even refurbished, the Millennium is showing its age. The activity selection was weak, especially for a cruise with four sea days, and the food service, selection, and quality were below par compared with our past Celebrity cruises, even as recently as January, 2022 on the Edge.

The APEX was everything we had anticipated it to be. We were retreat guests and the service from the Retreat personnel was outstanding.

We were sadly disappointed in our cabin, #1640 . This was an Aqua level cabin, and it was a little long in the tooth, our sheer curtains literally had large rips in them, our bed was concave on the side closes to the interior. Of course we didn’t realize these issues until later. The biggest issue was on our balcony. We went out on the balcony when we set sail and heard the noise but thought it was part of the ship pushing off. Later we realized the loud fan/rushing water sound was coming from the very large vent over our exterior door on our balcony, this noise was 24-7. The room next to us, 1642, also had this vent so I’m sure that it made it even more loud. My husband went down to customer service and asked if we could be moved and was told no, there were no rooms available that were equal to our room, they were at full capacity. We were in Alaska and sitting on our balcony was not at all calming, I am severely disappointed that there was NO peace and quite in the beautiful tranquil place. We did ask our Steward about doing something for our mattress, he said he thought he could fix it. He ended up putting a 3” mattress topper on the bed. While it helped , when we woke up in the morning the mattress pad on the bad side of the bed had slid 6-7inches off the top of the bed (leaving a big valley in the middle) and the sheet was untucked and all wonky. The thing that upsets me the most is the balcony, they should never put anyone in this room. We had been on the Equinox this past spring in a concierge cabin and it was terrific, this was an Aqua cabin and a BIG disappointment. I have shared these comments with Celebrity on our exit email survey but I doubt they care.

Everything was great except the food in luminae wasn’t wonderful. Also we got covid so that puts a damper on the vacation.

Beautiful itinerary. Hard working crew. Some areas under staffed. Some attention to details suffered as a result of under staffing. Menu has been reduced since Covid in Blu. Overall, happy to return to cruising

The Hubbard Glacier was just amazing and our ship got so close.

My husband and I did the 11 day Alaska cruise on the Eclipse September 11th and it was wonderful. Cabin, food, crew, excursions and weather were wonderful! The Canada Place port in Vancouver needs to get more organized. That was the worst embarkation experience we have ever had. All cruise ships were thrown together for embarkation til after the luggage drop off in a parking deck with no staff to guide you along the way.

Cruise ok experience in Tuscan Grille poor restaurant very dirty, debris all over carpet, window sills filthy, Vancouver checkin a total disaster many lines took 2 hr waiting to checkin horrible experience

Enjoyed finally going on a cruise after 2.5 years. Celebrity is a great cruise line. The entertainment and food was wonderful. Crew was great in every department.

Difficulty understanding what was needed for admission to Canada. Food was good but not great most of the time. Too many international foods. Weather was not good which is not controlled by Celebrity. First excursion to Bar Harbor was a 2 hour trip, with only one stop. Price too expensive for that. Second excursion, the bus got stuck and took 1 1/2 hours for tow truck to pull us out. Getting seated at restaurant for Any Time Diners took 1/2 - 1 hour for 4 of the nights. Lack of servers took a long time to get to food. Entertainment was excellent, thanks to Sarah- the cruise director and all the performers. I realize some of these issues could not be controlled by Celebrity but wherever possible, must get resolved. Disappointed, unfortunately.

The ship was wonderful, shows too. A few glitches in the beginning with prepurchased dining coupons. All I all a good trip, even with the extra sea day. Thank you!