Celebrity Cruises - Celebrity Reflection Reviews

Terrible start to finish

We have been on several cruises. This past cruise with Celebrity, we were disappointed with the food quality, friendliness of staff, activities for children, small rooms, and entertainment. The buffet had many choices, but the taste was just not there. It was the same fruit options daily. The cereals were an off brand or different version of the typical American brands (and not better, unfortunately). We felt nickeled and dimed for everything. If you wanted a certain drink, it was a charge. The zero proof option for kids didn't include mocktails, but yet I didn't even come close to drinking the amount of our classic package daily. Main dining room the portions were small and you had to order two meals with the hope that one of them was good. The appetizers were boring. Our waitstaff were fantastic (Eduardo and Tobekile), our room steward was efficient, but not overly the top friendly and there were days when one or no chocolates were left. The staff assisting elderly off the boat were great. Tables in the Game On room didn't work and were awkwardly placed for trying to move from one side of the ship to the other. We sailed Celebrity as our first cruiseline and things seemed to have changed so much since then. We had heard wonderful things and hoped for a great boat with fantastic food and ended up eating more off the boat than on. Wait times to call Celebrity are ridiculously long. Unfortunately it seems the cruiseline needs a major overhaul. The cost of laundry is ridiculous when you have a 10 day cruise and no machines to do your own laundry. $60 for a bag of laundry is expensive.

Had a wonderful time lots of activities and food choices. Staff were very nice.

First time cruising on Celebrity. Had to get use to the ship being way smaller than what we had been traveling on with Royal Carribean. The food was excellent. We went to 4 specialty restaurants and had access to the Blu Restaurant that was reserved for the Aqua level floors. We had amazing service in these restaurants. Everyone was very friendly and made extra efforts if anything went wrong to make you feel like you mattered. The one downside was the shows. They were not great the first 2 nights so my husband and I decided not to waste our time. Royal Carribean shows were always Broadway quality and always had amazing comedians the comedian on our ship was pretty blah. The excursions offered were great. The ship was well maintained and served its purpose. Lots of great quiet nooks to hang out in. The Persian Room another perks for the Aqua Level was a relaxing place to hang out after a workout. Overall I would recommend this itinerary.

The food was so so used weird cuts of meat in main dining. Specialty restaurants were good except the lawn restaurant is not air conditioned and very hot, sun blaring on you and ovens pumping out heat no fans or air of any kind. The room was great and staff were good. The shows were not up to our expectations the music was too loud and not as impressive as before on another ship. We invited our brother in law and he had problems and complaints the whole time and constantly compared to Princess line. Don't think he will ever go to celebrity again. He bought a 350 dollar birthday package and the messed it up royally. We would but maybe a different ship I heard this one was older. I was busy helping my mom she had a terrible neck ache and so did I but I missed an excursion because I lost track of what day it was. Tell people to put it in the phones they have with a reminder I was very disappointed I missed it. The luminae was not that special. The food was a slight bit better but we ended up ordering off of the main dining menu when we went. Only went in 2 times. Because our family was seperated from us and didn't have a suite that made things akward.

The cruise ship was exceptional with respect to service, quality and cleanliness. All staff were exceptionally friendly, professional and helpful. This was a thoroughly enjoyable experience. AVOYA (specifically Henry Wasserman) was knowledgeable, helpful, friendly, always available and thoroughly professional. This being our first cruise ever, we had a lot of questions and depended upon Henry to steer us in the right direction. He always did.

Cruise was awesome, only when sent clothes to wash, it ruined my clothes. Wont ever use that service again.

We absolutely enjoyed our cruise as always. Celebrity never disappoints.

Our first Celebrity cruise did not disappoint! There were four of us and we booked it through Shelley Henderson and I’ve used her to book several cruises. Great rates! We loved the cruise ship, ports, crew and food. The only drawback for us was that it was spring break so lots of children taking over pools and hot tubs but that is expected for the time of year.

I really enjoyed bringing in my 40th birthday on this cruise. The staff made me feel special. The Bartender Marshall was the greatest. He kept making my drinks the way I liked them. The entertainment was beautiful. I really enjoyed seeing N'Kenge performances. The different events they had plan was ok. It should have been more games and movies. This ship was the luxurious.

The dinner service was not up to par. some of the food such as the sliced lamb was hard to cut and very tough. The somelier was excellent as the room attendent.

Swore off Celebrity years ago. However, this sailing was convenient so we booked it. Pleasantly surprised with better entertainment and toning down of the 'upsell'.

with only 3 ports of call, and short ones at that, we managed to actually rest and read books and enjoy family time. Great service although some recent cuts with the cruise line was disappointing

Crew and ports were good

Ship was great along with the crew

Little trouble with food service the first few days. Not sure why but they worked it out.

like all other caribbean trips

We stayed in a sky suite. Check in and boarding was the easiest I've ever experienced. Food was outstanding, and so was service. All crew had smiles, were friendly and helpful. Definitely a step up from NCL.

Could improve dinner celebrations

Great service from all crew members! Clean and beautiful ship.