Cunard Queen Elizabeth is a beautiful ship and the service we received on board was very good. As with any cruise line, there are areas that could be improved but the overall experience was wonderful. The ship is elegant and oddly quiet at times. In fact, there were times we almost felt like it was our own private yacht with nobody around. There is plenty to do on the boat for activities but in a relaxed way. With that said, to be honest, if you are looking for a "fun ship" Cunard may not be for you. If you are looking for a relaxed atmosphere and the feel of a floating castle then this is your ship. We have cruised on multiple ships and this is an experience like no other. As for Avoya, I can't say enough about the service we received from our Vacation Planner Kisha. She helped us through the process of getting our holiday put together when we needed it the most.