Holland America Reviews

Holland America had problems with the ship and communication with the front desk. It took a lot of effort to be heard.

the staff, crew were very courteous and the meals were delightful. however the front office was Robotic and were not using common sense above preset rules. The overall higene was very poor and reporting the non-functioning of public toilets was ignored for 29 days duration of our cruise. The ship maintenance was poor and there was a lot of water leakage in sensitive public areas.

Holland American Line to me is Number One!

It was a fantactic cruise itinerary & the crew & passengers were great.

Holland America. I know it's not a premium luxury line, but quality & refinement all the way.

Holland America was great as usual. We enjoyed our trip immensely.

Holland America was just great. The service, food and crew were exceptional

Holland America!

Great food, service & itinerary, but cabins are small & the ship is aging.

The captain of the ship cancelled a port without sound reasons and the ship arrived Rio late causing us to alter our onward flight with quite a lump sum of money. The staff of the ship provided no help at all to us apart from providing a free telephone line. The company ignored our complaint and denied to give us any reply at all after we contacted their customer relation department even with the help of Mary. We are really very disappointed of their behaviors.

While we totally enjoyed our South America Cruise with HAL, we were disappointed not to have had some compensation of any kind for the additional $2000 air tickets that we had to buy as a result of our 8hr late arrival in Rio. This was our 4th Cruise with HAL and you would have thought loyalty would have counted for something! It is not too late!

sent booking agent a copy of letter to Holland. No matter how much we reported the coldness of the room and the inability to obtain warm water to shower, we were "given the runaround) until i had to demand an "expert" check out or air control unit on wall (broken!) and the tub/shower. It was finally fixed on the fifth evening of our 7day cruise. Haven'r received a response from Holland yet, nor an acknowledgment from Avoya that they received a copy of my letter.

Holland America is a good economy cruise line.

Older groups, so there were not as many high energy events. The docking for Auckland was misleading as the bus ride to Auckland took 2+ hours each way.

I WAS A DISSAPOINTED WITH HOLLAND AMERICA. IT SEEMS THAT THEY HAVE CUT BACK ON THE FOOD QUALITY, AND OVERALL OUTSTANDING SERVICE I USE TO RECIEVE. I HAVE DECIDED TO UTILIZE PRINCESS CRUISE LINE IN THE FUTURE FOR OUR VACATIONS AFTER THE TRANS ATLANTIC IN MARCH ON HOLLAND AMERICA. I USE TO RATE HOLLAND AMERICA AN 11 ON A SCALE OF 10 (NO MORE).

I was disappointed in the overall maintenance problems the ship had although the service was good.