Holland America - Oosterdam Reviews

We were a little disappointed in the Holland Oosterdam ship. It needs some refurbishing. But as always the service was excellent and the staff very friendly.

We love HAL but like everyone and everything they have room for improvements.

Main dinning room food was just OK. Cabin service just OK. Elevator buttons, handrails, etc. were not cleaned/sanitized often enough; pool roof was two thirds closed all the time. Stopped all elevator service to test generator during disembarkation (made not sense at all). Pinnacle Grille was great. Wine prices were 20% higher than in FLL. Wi Fi service was awkward and slow and too expensive. Front desk staff were efficient and helpful.

We have never had a problem with Holland America that was not handled immediately and well. The problems are minor that we have had over the years and the courtesy to us as consistent travelers with them is comforting. Avoyo Travel and our Lelia is wonderful to give us the assurance that our travels will be good ones.

We really enjoyed the ship

We did not enjoy the cruise on Holland America nearly as much as we did when we traveled on Celebrity so we would probably not recommend them.

Excellent service

The cruise line was very good and the food was the best of any of the four cruise lines we have traveled with.

I had would have had a near prefect cruise except for the problems I ran into with the "suit amenities package" I had purchased frfor my Holland America Cruise.

Excellent service.

We were at the pick up point in Sydney for our tour when the terror attack occurred. Needless to say our tour bus could not get into the area. I checked with the tour agency to see if we could get a rain check because we had a open day two days later. They said I needed to have authorization from Go-away to make that decision. I had no way to contact Go-away and was disappointed they tour company could not make that decision on their own.

I am not an experience cruiser but our ship looked a little tired... carpets, drapes, etc. needed care. The service however was magnificent.

Great food, accommodations and very well organized

Everything was great.

Holland America on board wine and alcohol prices exorbidant to the max. Otherwise all OK

was great

Clean, deco nice, lots of space for everyone. Spa expensive! Free Sauna not even mentioned although we asked. Spa did not have free water, except for fountain.

Holland America is an excellent cruise line.

Older groups, so there were not as many high energy events. The docking for Auckland was misleading as the bus ride to Auckland took 2+ hours each way.

Upcharge for speciality restaurants. Charge for soft drinks. Lack of seating in the open dining room. Otherwise, everything was excellent, including the upgrade to a better balcony suite.