Holland America - Rotterdam Reviews

Beautiful ship outstanding criuse line and beautiful weather!

Holland has lower their standards. Staterooms are smaller and the food was not as good as it user to be.

I had an accident on the dock in Puerto Plata. Concussion, fractured eye socket and blood flooded my right eye. Operation on Dec. 8 in Lahey clinic and hope to regain my sight.

Rotterdam and Holland America are very nice. Love the Lincoln Center Stage quartets and BB King blues club.

The impact of Covid affected some of the previous quality but all in all, it was a great trip.

We had a wonderful time. The ship was beautiful, the entire staff were well trained and friendly, and the food was delicious. I also want to commend our travel agent Charlotte Roberts. She was a pleasure to work with, and responded quickly when our flight had to be rescheduled due to Hurricane Nicole. We will definitely be sailing with HAL again.

HA went all out on this 150th Anniversary Cruise. Beautiful ship great service , good food,

Tours were poor to fair and very expensive. Most of our group and friends aboard avoided hollands tours. On board service on the new Rotterdam was off all around by about 25%. We were on this ship in May 2022 and service was better. A lot of new staff. Holland has cut their staff trying to offer the same services with less staff. A lot of miscommunication on board ship. The on board passenger accounting of expenses was terrible. We spent 3 hours just trying to correct and sort out billing problems. Got back home and discovered new billing charges since we left the ship. Tried to contact Hollands guest services with no luck. 7 calls on hold for a total of 14 hours and 20 minutes. They send out after cruise surveys but probably trash the results when they get them. If you travel Holland America you need to plan your experience carefully. Keep records and check your bill 1-2 times a day. We are all experienced cruisers with Holland . We have cruised with Holland via grandparents and parents for over 70 years. Our traveling friends and family an average of 25 years. We love Holland but we all agree that holland’s service has deteriorated but their prices have gone up. They have s lot of excuses but don’t seem to want to hear about customer issues.

Highlights : The itinerary - gorgeous scenery. We had enough time in the ports of call to explore and participate in tour excursions. The overall condition of the ship - new, sleek. The food: good and very good (the latter in 2 specialty restaurants -Rudy’s and Tamarind). The dance troupe and classical music quartet. Cruise director narration of sailings and highlights of ports of call. Gym Movie offerings in cabin Not so good: Shore excursion experience (2 tours cancelled, pretty chaotic communication) Drinks many pretty mediocre Lack of magician, comedy, bigger musical acts Deficient: Service, not everywhere, but more prevalent in dining room and some of the bars; not attentive, not interested, mixing up drinks Communication (quality of staff’s English) Very bad: the app and internet quality Also the nickel and dimming at every turn, what’s included in beverage package and what’s not, the add ons everywhere.

It was advertised, or named, about seeing Norway's fjords. We traversed most of the fjords at night without being able to see them "up close and personal". However, it was a fantastic cruise! I enjoy visiting the four towns/village more than I have on any of our previous 40 cruises. "North Cape/Scandanavia" was not in any of the literature I saw. Sail on!

This Holland America trip to the Northern Islands of Europe was absolutely breathtaking!

Confusion on embarkation, no signage or people telling us where to go. Waited over an hour to have documents checked and photo taken. Food quantity definitely smaller post pandemic Menu changed for the worse, now listing items you could buy. Not like past cruises. In Tamarind restaurant had 4 little breaded prawns for the entree, for $34 that was a bad joke Staff throughout the ship great as usual, always smiling and cleaning..

There were no dutch books in the library at the ship. That was the only disapointment.

Holland America’s New Rotterdam Ship is fantastic. Great crew, lots of activities and dining choices.

They removed items that help make a good cruise. No lobster night, meals in the special restaurants are even more expensive and require an18 % tip I am already tipping for the entire staff. Why should I pay additional tip? No music at the pool and the entertainment was awful. Nature movies 3 nights and the dancers for 3 nights. They performed with out live music. They have also reduced the staff in the restaurant So it takes longer to be served. Other small issues also . This will stop me from booking a future cruise on holland

Great cruise, customer service and crew

First time in a Neptune suite. Big as our home bedroom, Huge bathroom with 2 sinks, a Jacquzi tub and a multi head shower. A special coffee and wine room just down the hall, with a staff available for solving questions, excursions and reservations. And a special dinning room called Club Orange. Food and music were well above expectations.

We had a good time but lost an excursion my wife was looking forward to due to an itinerary change.

The first 7 days the ship capacity was 65%. The second 7 day was 95%. Not enough extra staff the second week