“My group enjoyed it. Still talking about it”
Lovely ship. Didn't feel like you were on the water except for on day. Food was good in the market place, healthy choices. Late dining was a challenge. They first night at a later carte was lacking but other nights we chose to go was alright. Rudolopus offered good service. On the other hand customer service was lacking. Very few extended it. Our first impression on entering the terminal was met with hostility. They should have names not just "Host" so you would know the bad ones. When I asked the young man his name he said host ??. He knew his service was unacceptable. The security ladies, spoke to the other in French. I understand them, very sad laughing at other ppl. I wanted to respond but my husband stopped me. That was a really bad start until we met Miriam who gave us the cards who tried to make small talk but I was not in the mood. She was good. She told us the room was ready since at 2pm. No fault of hers. We had no linen in the bathroom. When they arrived. Hand towel was soiled. I took a pic. Plus the draw was not cleaned I took pic as well. I met something in there and left it after 7 days. Although she was lovely and gave good customers service I was disappointed because that's my job as a rooms division manager at a hotel. All in all we made the best and my group had fun. we will recommend MSC seaside. All the islands were great with the exception of Grand Cayman they had limited to offer. The entertainment was good. They food was one of the main highlight. They need to improve on customer service. There were a few staff to mention, room attendant, server at the specialty restaurant, the pastry chef from st.lucia, 2 ladies from Dominica in the restaurant and a Grenadian, sorry I forget their names. I think lynsell, . Thanks again for your service. We will call for another cruise. Illisa Grant us the best! Oh my friend forgot her photos by accident in the room near the mirror. We waited a while for it but had to leave. We had contact hope we received it.
