Norwegian Cruise Line - Norwegian Breakaway Reviews

Weather was terrible (cold and very windy), but ship was nice and food was excellent. Enjoyed having choices of where to eat and anytime dining.

Was not the best I have had on ships before

Wonderful cruise! Met all of our expectations!

Everything was excellent!!

The trip was very disappointing. Too many passengers for activities. Food was ok but nothing special. The crew were hard to understand because of the English. Could not understand anything that was announced. The entertainment was inappropriate for families or conservative adults. The weather and seas were extremely rough so it was hard to enjoy much when the boat was swaying so much. Will not go cruising again with NCL.

Great tour set up by a it’s travel team. My family had a great time and great communication from your team.

4000 people but you wouldn't know it. Good layout. Good food. Lots activities. Port destinations were good. Great shore excursions. Had a blast!

This is the first cruise I have been disappointed with the service and communication. The food was variable, a few dishes were extremely good but most were mediocre at best. There was no information provided for disembarkation. The menus were not on the stateroom TV and were not readily available anywhere on the ship. It was overcrowded and very noisy. Seating was not available in the pool area, the adult only area or in restaurants.

Cool & very windy . Ported at Nassau instead of private island . By the time they got the word out , it was too late to disembark ! Also too little time at St. Thomas .

very good experience

From the time we boarded the ship to the time wee disembarked to go home, we were made to feel comfortable and at home. The crew and staff were great. Special shoutout to the entire crew at Syd Normand Pour House. Those cats rocked!!!

Cruz staff was perfect no complaints whatsoever. It was our 55th wedding anniversary they treated us excellent buy a bottle of wine and champagne in our cabin would definitely cruise with them again, and we bought two cruises already to go with them

Haven Club was excellent due to staff service and food offerings. Common areas need help, especially to clear smell of smoking, decrease all the up charges on restaurants and events and have more opportunities similar to Holland America's model that includes access to events in their pricing model.

NCL did many things well: entertainment was excellent. Dining in Manhattan Room was wonderful. Unfortunatel, they missed small, easy things: pool bartender pours my beer so fast it overflows the cup and then he throws the bottle with 1/3 of the beer left in the trash - I felt like I was privileged to be served at all! ( That was embarkation day - I didn't buy another drink at the pool all week ….) Inconsistent and inaccurate information: daily FreeStyle states Spice H2O closes at 6:00pm - we go there at 5:30pm (Saturday) and it's closed. Their electronic signage was embarrassingly wrong: "Casino is closed - no smoking", but it's open and filled with smokers. We asked at O'Sheehan's if we could get a banana split “to go”. The hostess had to check with her supervisor, who said "No".(Why not? We should have just sat down, ordered it, and then left with it.) I asked my cabin steward if he could get a different brand of beer (Goose Island IPA) for my mini-fridge - he said I'd have to call the bar-man. He also couldn't provide Earl Grey tea instead of the standard tea. Why not? These are simple things. We needed another towel to shower before dinner. I called the Housekeeping number on the phone and got a recording (“Try again later”), every time, with no way to leave a message for my cabin steward. My wife stopped another steward and asked if we could get a towel - he said "No", they were all required to be at a "Briefing". It appears they train their people to prioritize meetings over customer service - too bad. It annoys me that we can't bring water onboard, even if we paid for their (over-priced, filtered) water, took it off ship for an excursion - we still can't bring any we didn't consume back on board! We were charged $3.00 plus a 20% gratuity for a soda in the Moderno restaurant - but it's a glass full of ice with only three or four ounces of soda! For that price I would expect a full 12oz. NCL did many little things that irritated me, (which I think can be easily corrected), that they detracted from the things I loved: “Rock of Ages” musical, “Burn the Floor “ dance show, Manhattan room dining (except the last night, when we had very poor service as the dining room thinned out after 9:00pm). I loved the music and dancing in the Manhattan Room. The food was good – very good! The band at Syd's Pour House was top notch - much better than expected. Every comedian had me laughing so hard tears rolled down my cheeks. NCL did many difficult things very well - and completely dropped the ball on many simple things. Their web-site also is difficult to use and we couldn't find information we needed. For example, they had no information about the Ferry from Harvest Caye to Placencia. The schedule is fixed and doesn't change, according to the staff we spoke to on the Island. Because we didn't know this ahead of time, we couldn’t arrange our excursions as we would like. This should be simple to fix. Overall, there were many things I loved, and many things that irritated me. I will be comparing other lines with NCL before our next cruise.

a lot packed in to all areas of the ship, good food

Had problems with mattress. The size of the cabin and the balcony extremely small for a mini-suite. Worst disembarkation ever even though we are Gold members and were supposed to get priority. Had a Premium beverage package and it didn’t include water and coffee!

I will do it again!!

This second trip,(in three months) on Breakaway was fulled with such kindness and delight at our warm greeting. The crew was marvelous, General manager Vuk M. celebrated my birthday with treats and decorations, so kind, and thrilled our party! An exceptional band "Rock The Pour House made SyNormans place our fav.!!! Love Norwegian Ships !! Leabel Mack