too many people on the ship; service was poor; staff could not keep up; cold soups served, long waits to be served, food just OK; specialty restaurants were very nice, but had to pay extra cover charge for these; poor room service for which we waited an hour and did not get what we asked for; not enough room around the pool area, many people were very upset; had the chairs but nowhere to put them; problems with our cruise documents (be sure to double check these); entertainment was good; too many things were not worth the cost; will not cruise Norwegian again. M. Makow, Vanderhoof, BC