“Gaugin training for hotel staff. ”
Our 3 night (precruise package) stay at La Moana hotel was underwhelming! We requested an end of pier hut and were placed in a middle hut. The service was not the best. The food was okay.
There were NO extra amenities for the over the water hut (at $1400 a night), except for shampoo and cream rinse. We would hope that for the price of the room...chocolates on the pillow, a coffee machine with real ground coffee, a continental breakfast, a free evening drink or even a shower cap would be provided!!!! We even had to purchase a plug adapter, which we were previously told wouldn't be needed. (And then couldn't use because the wall plug was bad.) Also, the staff lost our reservation when we went to check in. They wanted to charge us for transfers and weren't very helpful with information concerning how to transfer to the ship.
Most of the tours were uninspiring and some were primitive, lacking cleanliness (ex. The Polynesian Feast). Otherwise, the scuba team was professional and helpful!
On the ship the restaurant staff and service people were outstanding, with great food.
Thanks!