Princess Cruises - Caribbean Princess Reviews

Trip was very disappointing. Started with having to call customer service 10 times over 3 months, and being told same thing that my issue would be escalated and someone would call me back in 24-48 hour's. I never received any calls back and my issue wasn't resolved until I arrived at port. At port I along with so many other's encountered very rude Princess staff members. In our state room our A/C wasn't working properly. I called and messaged staff for 3 day's about my air. Someone came once said they fixed it but they hadn't. I finally gave up. So the whole trip we had to keep balcony doors closed along with the curtains just to try and keep heat out. I only get balcony rooms because we love to see how beautiful it is outside. So I wasted money on balcony and never got to enjoy the views. The ship is old and has issues. There were water leaks on some floors so there were buckets sitting around catching water. One area that it was really bad was the buffet area. It's a little nasty to try and eat with water leaking down within 2 feet of food. I also have never seen such a small buffet and some selection of items. Especially when it came to stuff for kids. Half the time the food was hardly warm or tasted very stale. Items such as mash potatoes were like runny. You would have thought it was maybe potatoe soup or something. There seemed to be a lack of events or activities. The kids club is Discovery Kids, it's advertised as animals and science fun. No they didn't do not one thing involving science or animals. My son did enjoy himself and if it was open he wanted to be there. Except when one lady was working in the evening's twice because she didn't feel like having games or any activities so she would sit them down and only show movie's. My son did do 5 art activities while on ship. Another issue I had was the vibration of the ship. At night trying to lay down your head would vibrate so bad you couldn't sleep. Same for being in bathroom, you would sit to pee and your butt would be vibrating like crazy. My son thought it was because where our room was. I told him no because we are always in the aft. This time we were on deck 10 Aft. The vibration was just as bad on deck 15 in the buffet area. There were some area's in dinning you would have to get up and move because it was so bad. We did order a lot of room service. Food was good. Not a ton to choose from but it was good. Only issue we had was our breakfast order's were never correct ever. This was our first trip back since Covid shut everything down and our first with Princess. As of now I really don't see us ever going with Princess again. It was very surprising talking to other's that have sailed with Princess multiple times and hear how disappointed they were as well. We wondered was it just a one time issue or is this the new norm for Princess. Really hate the money wasted and our vacation time.

Just the right amount of fun food and rest.

Trip was fine until we were asked to leave the ship unexpectedly in San Francisco.. Princess gave a lame excuse for not completing the trip So would give Princess a mediocre rating for how we were treared

My wife and I really enjoyed the Caribbean cruise. Just a little disappointing two of the stops were canceled.

Seems that the customer service training for Princess didn't happen after covid.

From beginning to end, technology and data problems with the medallion app caused headaches and stress. Without being able to access the app until 2 days before sailing, we were unable to book reservations for meals and services. On board, the app continued to malfunction, yet customer services could not access the app either. Because it is linked to every aspect of the ship, it proved to be more than a little annoying - especially when it didn’t open the room door. Princess did a very poor job of communicating in customer service and tech support - of the four times I was promised a call back, only 1 person (April in the Scottsdale call center) followed through. It is very unlikely I would give princess another chance, and I most certainly will give honest feedback to my friends. Jmb

It was great

Bobbie was always there to help.

Bobbie made our experience wonderful! Always there when we needed her.

Travel Agent Nikki Tracy was wonderful--very helpful during the planning stage and when I thought we might be delayed on getting off the ship, she was there to help if we needed to change plane reservations, etc.

It did not start well. They put us in a room with bunk beds! That is not what we asked for. The shower had black mould and two of the tiles kept coming up when we walked on them. The food wasn’t that great at dinner. We have been cruising for the last ten years and this was the first time we weren’t happy. The staff was great!!! No problem there. We did ask to be moved but they said they were full. No rooms.

It was a wonderful time, very festive and fun!

Limited activities; evening meals were tasteless, one excursion was a waste of money.

This was the most relaxing cruise we have ever been on! I was wonderful, we can hardly wait to do it again

Great cruise Had a good time, Very Educational.

It was a fantastic cruise going to exotic places I have never been to before in my life be able to experience Different cultures and Lifestyles and people groups it was a very worthwhile trip and we enjoyed it immensely

With the addition of the “Panama Canal & Locks Transit by Boat” excursion, the entire Panama Canal can be be experienced as part of this cruise — outstanding way to travel the entire canal. The “Horse & Carriage Tour of Old City & Forttrss” in Cartagena, Columbia and Stingray Sandbar & Cayman Highlights” excursion in Grand Cayman Islands were exceptional as well. Recommend reading the “The Path Between the Seas” by David McCullough and watching Modern Marvels - Panal Canal (on cable TV) before taking the trip. Outstanding services, food, entertainment and theater performances on the Caribbean Princess.