Regent Cruises Reviews

Our preland tour had some pretty basic problems when we were asked to pay for accommodation and meals by the hotel that we had already paid Regent. Connections were also problematic in that buses were clearly not being supported by the hotel staff When we got to the boat our bags were lost for over 3 hours as the baggage label placed on by Regent staff came off. As 1 passport was inside a bag we were denied entry to the boat despite being able to provide other government proof proof of identity. We sat for 3 hours next to the check in area without offer of food or water and completely ignored. Finally after a very upsetting confrontation with the checkin staff and myself the bag was finally found and we gained access to the cruise The cruise and destinations itself was pleasant, the butler not good and the meals not good for my Asian wife. In conclusion we contemplating cancelling our reservation next year. We understand from other passengers we are paying for a 13% commission to our agent and feel very offput by the scale of charges for what we thought would be a total luxury experience

good service

Speciality restaurants were both terrible. The steaks in Prime 7 were not prime beef. Outbreak of gastrointestinal problems

The ship was old and our suite at the back of the ship vibrated too much and was noisy. The vibration was probably due to imbalance of the old engines. The noise was a creaking noise from the ceiling panels. We saw that wooden wedges had been put at the panel edges during prior cruises but they still creaked. This was a bad time of the year to cruise because there were too many people and heavy traffic in the places we visited, particularly, Venice and Santorini. We spent more time on buses than actually visiting the places on our excursions. The food was very good and we met some interesting people. The cost was too high for what we experienced.

Regent is the absolute best!

Our cruise was fantastic. This was our first trip to Alaska and we were stunned by the beauty of the mountains. All ports were quite interesting. The Mariner was lovely: the service, the friendly and professional staff, the food, the cabin. Everything was fabulous.

The cruise and extended land tour exceeded our expeditions, we will be recommending to all of our friends

Regent is the best.

Our cruise started in Nice / Monte Carlo, we spent a day in Portofino and Santa Margherita, then onto Anitibes, and then Marseille. The next day was in Port Vendres then Palma de Maillorca. The last stop was a day in Valencia, then the final stop in Barcelona. The ship was fabulous, the crew extremely attentive and the food was out of this world.

Almost everything about the trip was picture perfect. A beautiful ship, lovely suite, gorgeous weather (except for one very windy day in Bermuda), surprisingly calm seas and an excellent port call in Madeira. The "Panoramic Malaga" tour was really the only disappointment. Altogether a relaxing and eminently enjoyable vacation.

The ports of call were for the most part just average--some just built to service Cruise Passengers with little or no local exposure. However the Regent Explorer was the attraction of this cruise. Enjoying the service and resport amenities was just wonderful.

our first trip on Regent was fabulous. This trip did not meet our expectations

Cabin was nice and well located. Meat was too heavily seasoned especially in Compass Rose. Buffet items( ie shrimp) in La Veranda should be colder. Passageway Carpet color and pattern was poorly chosen, but probably meant to not show stains. Chartreuse dinners were excellent.

Deserves 4.5 stars. Small details were missed; no notice of change of departure terminal, inconsistent service in the main dining room, enrichment activities were uninspired, cabin on deck 7 was noisy and prone to vibration. We still loved the experience, but it did not rise to the expectations we had based on previous cruise on this ship/cruise line.

Great learning experience. Had great time

Enjoyed two-day port visits with one sea day in between. Regent did great job with excursions and land arrangements in addition to luxurious cruise!

Lovely trip. Ship was small and cozy. Staff was amazing. We loved the entertainment. Took several excursions and all of our guides and the staff supplying services for the excursions were very gracious. Loved the New Year's Eve celebrations provided by the ship.....everyone went the extra mile to make us feel welcomed.

The ship was beautiful, the crew was wonderful, the service was 5 stars. And the food was outstanding. True luxury cruise. The only negative was the inclusive shore excursion program. Too many of the excursions were not well organized. In one instance, there were 150 guests at a location that could only accommodate 50. On another occasion the sight seeing part of an excursion was scheduled at the end of the day after sunset. On another occasion (this was for an excursion that was additional cost) the promised activities were not delivered and when we all subsequently complained the shore excursion department flat out lied to everyone. So, in summary, everything was absolutely perfect except for the shore excursion program which was the lowest standard we have seen on any cruise. Even so, Regent still gave us an overall wonderful experience.