Royal Caribbean - Ovation of the Seas Reviews

Great service, good, and people.

Ovation of the Sea Royal Caribbean cruise to Alaska-was not ready for a full ship of passengers. On boarding was a disaster that took over 2.5 hours. Long waiting lines for everything. Ship was in very nice condition, but not well organized at all. Excursions went smoothly and Alaska is beautiful!

Embarkation was a nightmare in Seattle. So much for signing up for a time. Some people took 4 hrs to board is ridiculous and we had a suite, sky class. Ran out of bourbon the first day at several bars and didnt restock for 3 days. So much for the featured drink which was an old fashioned. Our room was not cleaned properly, but a quick conversation with customer service fixed that. On a good note service was great and the food was good! The boat was understaffed and the poor crew running ragged but happy and helpful! All The ports except seattle were nice clean and had friendly help!

This was a great cruise. My second and my husbands first ever. The ship was amazing and the ports were great. Fortunately, we had sunny clear weather except a few rain showers on sailing days and our last stop at Ketchikan was raining about all day but we toured around in our rain coats. I will stick with RC and Avoya for future cruises. Thank you Avoya for my $50 onboard credit. ?

Alaska was great but the ship wasn’t prepared for guests. Evidently, provisions didn’t show up in time for sailing. By the second day they started running out of supplies. By first port employees were walking off the ship. The ship was full but the staff was about half the normal amount. The wait times for dinner were 1-2 hours in line, if you could get a table at all. The wait times to get your food were 1-2 hours, if you got your food at all. Two nights I didn’t get dinner because of the wait time. Left dining room and went to buffet but buffet was closing down. Lines at buffet were just as long as dining room. No staff. Only had two entertainers and one production show. They repeated the shows over several days. The entertainment they had was quite good though. Just wish they had more over an eight night cruise. The shore excursions ran late due to staffing issues. To make up time they only gave 15-30 minutes per stop, so they could run back to pick up more passengers. Some stops were cut altogether. Complaints about staffing issues and lack of food were apologetically dismissed. Guest Services was totally overwhelmed with complaints and long lines. A lot of bars and dining venues were closed. It constantly took 30-45 minutes to get a drink. Again, no staff. Getting luggage tags for the valet service took three trips to Guest Services and a total of 3 1/2 hours standing in line the night before departure. I stayed in Guest Services until 12:15 am before receiving my tags, along with several hundred other passengers. I then had to return to my cabin and put the tags on my luggage, then call my cabin steward come get my bags. Didn’t get to bed until 1.30am and had to get up by 5:30 for a 7:15 departure to airport. My flight wasn’t until 1:10. Everything about the cruise was very poorly executed, from beginning to end. Will go back again though, to see what I missed. Don’t know about that ship. Perhaps another one would be better.

As one man said on day two, if I could get a helicopter here I would leave this ship immediately! This ship went out with Royal Caribbean knowing in advance based on a trial run failure that there were insufficient crew for a ship sailing at over 85 percent (one source told us 95 percent) capacity. The main dining room involved 3-hour dinners that started late, food that was sometimes inedible, and churlish bar staff. Granted, I would be churlish too if I was forced to work 5:30 am to 11:30 pm as I later learned were standard crew hours on this cruise. Add into this delayed luggage for which the cruise ship failed to coordinate delivery and that arrived after all the port stops two days before the cruise was over, and you have memories of a lifetime. Six friends joined me after I touted how great Royal Caribbean was, and all said they'd never before and never would in the future sail with Royal Caribbean. An unmitigated disaster...

The Cruise Ship was nice and comfortable and the service on board was excellent

I enjoyed it but my husband didn't like the 5 days at sea. I found lots to do and would go again. The Staff, Nomsa, Joslan and Alexa in the My Time dining made dinner a Hi lite of our trip. Albert our stateroom attendant was attentive and helpful. Everyone in the Windjammer Greta, Danielo and the rest of the staff were friendly and we'll trained. Thank you for a fun time. Entertainment everywhere on the ship was top notch.

The Ovation of the Seas has some serious management problems. 2nd trip on it and things have not improved!!!

Perfect

Overall our trip was wonderful with one major exception, our room. This room was located underneath one of the kitchens and the noise from above was incredibly loud off and on throughout the day and night. That being said, with that exception I would certainly cruise with RCI again. The ship, staff, food, and entertainment were phenomenal!

Beautiful weather, beautiful country.

Loved the cruise and want to go again! From the time we left Seattle to the time we returned it was the best vacation ever! I slept like a baby every night! Food was delicious, wait staff exceptional and excursions were great! Loved the weather and can't wait to go again!

One of my favorite cruises yet!