Our previous experience with Silversea was in 2013 to Alaska. We were SO pleased with that trip and the excellence of the entire experience, we booked again this year (Portugal, Spain, France & England). It was not the same experience unfortunately. The Muse is a beautiful ship but there are things that need to be worked out. The fact that we HAD to have reservations EVERY night for dinner was a surprise to us and many others. Our suite (508) had so many noises, creaking walls and ceiling. We heard this comment from others we met. The service from our butler was outstanding and we met many wonderful servers who made our time extra special. Too many times on our excursions we had trouble understanding the guide's words. These comments may seem insignificant but we had this trip on our calendar for 16 months with high expectations. We were given a 50% refund on one excursion which was greatly appreciated.