While the overall experience was enjoyable, I had several issues that lingered with me.
I felt the excursions offered were uniformly overpriced relative to their value.
When we were hosted for a BBQ on the motu, we were offered Mai Tai cocktails, and then charged for them, which I did not feel was clearly communicated beforehand. The charge was not enormous, of course, but the principle felt misleading.
When I requested room service coffee and pastries by hanging the requested tag on my door, they were not delivered, then delivered late and incorrectly (not in accordance with what I'd ordered). While this may sound petty, I feel that we're paying for the service and the experience, and so I expect that it be performed/delivered accordingly.
I also noticed the same principle at play in the dining room. At one dinner, the server Casey poured me a meager glass of wine, and then charged me full price for it. In my mind, the proper thing to do would have been to offer the partial glass on the house, or open a new bottle.
I did feel that Erlan, Eugene, and Bambang in particular provided attentive service, which I appreciated.
