As success stories go, Cindy and husband David have quite a tale to tell about their meteoric rise as travel agency owners. They are multi-million dollar producers.
It started almost 17 years ago, when Cindy, whose background was in business and accounting for such corporate giants as Tetley Tea and Exxon Corporation, saw an ad placed by Willow CSN, Inc.
For each client serviced, extensive training was required. What caught Cindy's eye, were the handful of Willow’s travel related clients. She selected Oceania Cruises and Virgin Atlantic Airways and received thorough training on each client, culminating with a final exam encompassing many challenging topics. Cindy, passed with flying colors and felt confident in her new role as an Oceania and VAA service provider — confident enough to speak knowledgeably with supervisors and management.
As an Oceania service provider, Cindy frequently spoke to Brad Anderson, president and CEO, Avoya Travel / America’s Vacation Center, American Express, a leading host agency. “I learned a lot about the company and liked what I heard.
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The “we” she referred to includes husband David, who was so impressed by Cindy’s enthusiasm and success working with Avoya Travel / American Express that he wanted to be part of the business. He started training February 2005 and on July 5 quit his job at a Florida law school, where he was working in management but was also a law student. David's previous background: University of Pennsylvania, degree in Biblical Archeology and master's in business. David was on the faculty at a local university’s School of Business, teaching in the information-technology and operations-management department.
“I saw that Cindy was having so much fun and loved the travel business,” said David. “We’re very happy with the personal relationship with Avoya Travel / American Express. We receive all the support, terrific training and all the technology— we’ve never seen anything better. And, since Avoya Travel has been an award-winning American Express Representative for almost 20 years, there’s that invaluable element of credibility and benefit to the customer.”
Cindy and David, whose specialties include Oceania Cruises and Regent Seven Seas and Crystal Cruises and Seadream, Seabourn, Cunard, Silversea and Tauck and the following river cruise lines: Scenic, Tauck, Amawaterways and Uniworld and Viking (plus others), can’t say enough about Avoya Travel / America's Vacation Center / American Express.
Cindy and David's customers come from all over the world .
CALL 800-706-0310 OR 1-954-330-2223
EMAIL: CINDY.LOCKE@AVOYANETWORK.COM
VISIT HER WEBSITE:
http://www.AvoyaTravel.com/Expert/CindyLocke
* Cindy - Top Producer of Avoya Travel
* Cindy - Top Producer for Oceania Cruises & Regent 7 Seas & Crystal Cruises with Avoya Travel
** Cindy - Avoya Travel - 3x Honored as Representative Pacesetter by American Express
**The American Express Pacesetter Awards are the most elite form of recognition a travel agent can receive within the American Express network. Each pacesetter is carefully selected based on their leadership role in the travel agent community and their exemplary level of performance and superior customer service.
Avoya Travel's Chairman's Circle since 2013
Cindy Locke is great to work with, she is very helpful
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Stanley
W.
Great customer service. Multiple calls and Cindy would always remember who we were and where we were going.
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John
M.
Great people and service
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Darryl
W.
Cindy Locke is great agent
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Stephen
B.
Consistent excellent advice and response to concerns
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Jere
V.
Cindy Locke is the tops!!!
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Rufus
D.
Cindy Locke is very professional and caring. She responds extremely fast,and covers every aspect of your vacation in detail.A pleasure to work with.
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John
O.
Very safe and a wonderful structure
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Edson
D.
Excellent service!
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Randy
E.
I have booked one trip through Avoya Travel and just booked a second trip. Cindy Locke has been the agent on both trips and is extremely responsive and helpful. Our first trip ended up going very smoothly from beginning to end, and the booking process for the second was extremely easy thanks to Cindy.
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Brent
S.
Cindy has always been great with our plans and availability
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John
M.
Always very positive experience with Cindy, she takes great care of whatever we need
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Susan
F.
Our agent Cindy Locke knows all the ins and outs of the cruise industry, and she always responds quickly to any questions.
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David
P.
Our agent Cindy Locke is simply the best and always willing to go above and beyond
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Michel
L.
Questions were answered in a timely fashion and when we had to leave a message, it too was replied to quickly and Cindy NEVER just left us hanging.
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Brett
S.
We have worked with our travel agent at Avoya Travel since 2007. I have complete trust that she will make sure I have every base covered for any upcoming trip, whether it's insurance, VISAs, excursions, medical requirements - whatever. As a Facebook friend, she even noticed that my wife was in the hospital recovering from knee replacement, and suggested extra insurance options. Whenever the cruise company's website has difficulty, she fixes it for us. It's a wonderful long-term relationship.
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Alan
S.
Cindy is the best! Took extraordinary care of us when my father became ill on a trip. I will always use her for future travel.
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Lisa
M.
Cindy Locke is an excellent travel agent and is knowledgeable and thorough when booking reservations
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Joyce
D.
Cindy Locke has been helping us with our travel plans for several years. I would never even consider using anyone else. I have already referred her to several of our friends and travel companions and will continue to do so. She rocks!
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Cheryl
U.
Cindy is the best! Very responsive and extremely helpful.
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Victoria
F.
The person I dealt with was very fast to reply to emails, and to organise booking arrangements and follow up with earlier queries.
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Louise
P.
Customer service was outstanding. Cindy Locke responded to all our questions and concerns immediately and efficiently.
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David
P.
Cindy Jabbour Locke has always been our agent. She is very helpful and willing to check out any question or problem we might have regarding a cruise. We have taken many cruises and she the best agent.
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Nicholes
V.
My travel agent is so attentive. On some trips she has spent 2 hours with me on the telephone making sure that we got the best flights possible for a trip to China. I have used her for many vacations and her recommendations have been helpful and excellent.
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Emily
S.
Cindy Jabbour Locke was a fantastic agent to work with!
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Melissa
L.
Cindy Jabour is exceptional in all ways
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Arnold
W.
Our Avoya Travel Agent is always responsive and willing to go the extra mile to ensure our vacation planning meets all our needs.
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Michael
R.