The Christmas Markets cruise surpassed our expectations! The communication and detailed information that we received before the trip even began was both helpful and increased our anticipation for the cruise. We have never before received such excellent and detailed information before we even left.
The coordination and organization of travel transfers from and to airports, and for each excursion was impeccable. Communication was always clear, with just enough details to make things smooth and easy.
The ship was lovely, and the cruise manager and ship crew were amazing! Everyone was friendly, personable, and executed everything in ways that made things go smoothly. They made everything seem easy, which indicates how hard they worked to provide the very best experience and service. There were lots of Christmas surprises for all of the guests throughout the trip, and it was really fun.
The excursions were outstanding, and every tour guide was professional, friendly, informative, and well organized. Each excursion was interesting, and the guides were able to answer every question and provide rich presentations that were accessible through the use of microphone/listening devices.
We can't say enough wonderful things about our cruise manager, Nicola. He was always professional, while making everything fun with his great sense of humor and quick wit. He was obviously very experienced, but nonetheless enthusiastic about hosting the trip. We would be happy to go on any future trip that he leads!
We opted to add both the pre and post trips to our booking, and had excellent experiences during our extended time in Budapest and the Czech Republic. The hotel accommodations were excellent, and there were many options of things to see and do. Some of our favorite trip highlights were before we were even on the ship.
We were thoroughly impressed with our AMA cruise and recommend it as a high-end cruise experience for anyone. After we returned home, we even got a postcard from the crew and ship captain, thanking us for being their guest. We've never received a post-trip, personally written thank you from any other cruise or travel company. AMA goes the extra mile for their guests!