Overall our experience with Celebrity was very good. Crew on board the ship (and at the dock) were outstanding. The dining room and lounge staffs, particularly, were excellent. The food was way above average for a cruise. The entertainment was very good. The shore excursions that we took were good. The behind the scenes tour of the ship, while pricey, was the highlight of my trip. But, there were just a few little things that cause me to take off points -- incorrect info received from guest relations on several occasions, failure to credit my Captain's Club status correctly, pretty shabby towels, etc.