Holland America Reviews

HAL was wonderful.

So far, it is difficult to rate Holland America for this was our first cruise, so I must plead ignorant for I have no point of reference. From our personal enjoyment however, I must give them a 10 for effort, cleanliness, opulence, crew courtesy and efficiency. Meals were all enjoyable, variety was great.

Food was good, destinations were good, crew was good, entertainment was good

The overall cruise was very nice but Holland America does not handle the day on their island very well. Getting on tenders would be better if handled the way ship disembarkation is done - orderly. Also the food line for the noon meal was confused, took forever, and my ground beef sandwich had me wishing for a Wendy's or something. The granddaughters had chicken, and although they will eat almost anything, they did not eat it. The salads were fine. Island was nice, but time on island was short.

We have traveled Holland America before and new what to expect.

Holland America was slightly below the previous cruise standards we had with them. Could have been just one of those cruises. Expect the next to be up to par

Nice boat - food mediocre

We love Holland America and have traveled many times with them.

top quailty

The ship was not appointed as well as Royal Carribean or Princess cruise lines. The ship while moving vibrated including the walls, bed, balcony making for a very unrestful night, etc. We were on level 7 in towards the back. In the buffet dining area it was so violent, the salad bowl I prepared fell on to the floor and on my personal items. There was not Rough seas! It was that way in many areas of the ship including at the back of the boat in one of the "pay extra" restaurants. It was very uncomfortble. Even the gift shop vibrated like crazy. Not a good cruise. While there were many positives, this aspect made those NULL AND VOID. I will not ever sail with Holland again.

The tour on the ship was great but the ports of call were boring for us. We like historical sites and not sitting on a beach.

I complained (3 times) to the service desk,with my complaints at first being dismissed, and later a suggestion that we use earplugs to muffle the noise (it would not have helped, anyways, as the whole stateroom was shaking and vibrating), and we do not appreciate going on vacation to have our sleep disturbed in such a fashion so as to be required to use earplugs. Other than that, the trip was quite enjoyable, the food was amazing, the entertainment was fantastic and the stateroom stewards were great.

Food was not as good as on some other cruises we have taken. Most shore excursions were good but overpriced for what you got. One shore excursion was poor.

Holland America is an old reliable favorite

This cruise was VERY disappointing in terms of the ship, service levels and overall dining. The Nieuw Amsterdam had a number of maintenance problems, some of the staff had "attitude" issues and the food and activities were lack-luster. There weren't even an "enrichment" lectures. We've traveled on HAL many times before and this is the first time that we found them lacking. I have written a strong letter to the cruise line detailing our experience.

The cruise company I went with was Holland America Lines. They are excellent. I have traveled with many, many times. They are my kind of cruise line. They were very helpful in helping me coordinate my flights so that they were more convenient than originally proposed. I encourage people to consider HAL when they think of cruising.

THIS WAS OUR FIRST WITH HOLLAND-AMERICA LINES AND WAS AS GOOD AND EVEN BETTER THAN SOME OF THE OTHER CRUISE LINES WE'VE BEEN ON