Holland America - Eurodam Reviews

This was our first cruise. I now understand why people love to cruise. It was the easiest vacation I have ever taken. Highly recommend!

There are not enough words in the English language to describe how fantastic it was. If we had been able to order good things we could not have a much better time.

We were pleasantly surprised by the quality of this Holland America cruise. It was made extra special by their attention to the little details for our comfort. The entertainment was outstanding and the food was good. I would sail with HA again.

Had wonderful 7d SOLO Alaska cruise. RT Seattle...was well taken care of- waitstaff in MDR knew my name after 2nd day. Thankful for the OBC from Avoya too!

Avoya (Audrey Crowley) as always did a great job of organizing and following up - the disappointment was all on board. Even making COVID related staffing allowances, it fell short of expectations compared to previous holland cruise.

Communication with Holland is difficult. Website Is ridiculous. Staff on the ship amazing. Food ok. Entertainment was lackluster. Staff made the cruise.

First time on Holland America…didn’t meet the levels I expected.

Amazing crew members and awesome quality of food

Holland American cruises are always done well, but this Panama Canal cruise was exceptional. The ship was clean, all the workers attentive, the excursions had something for everyone. Highly recommend this cruise line and this destination.

We had a fantastic vacation to the Panama Canal and loved the other ports too!

Enjoyed but some issues with an old ship.

The iternerary was perfect. Service, accomodations and everything else were terrific. The glitches were with excursions not available. We picked alternatives anyway.

Not impressed with HAL's handling of failures on their ship. We missed 3 ports due to countries changing Covid testing and disembarkation rules. That was a risk we knew before boarding the ship and accepted the risk. However, when we were offered an alternate port destination of Cozumel, MX to make up for the 2 missed ports in Panama and 1 in Costa Rica, we were excited. Then.... the ship lost one of its aziopod propulsion motors and had to skip Cozumel. The concession from Carnival/Holland America was a $100 shipboard credit and a limited open bar pool party. Since we already had a drink package including drinks and the OBC was good for dining or shore excursions (mind you... we're heading back to port with no more shore excursions and flights booked so no post cruise tour possible). That was of no real benefit to those who paid for an all-inclusive experience and had credits to use at specialty dining restaurants. And a poolside party??? Gee, we missed a port due to covid cases by crew and guest on board. Do you really want to encourage everyone to crowd together at the midship pool even if it is open air? So just don't think if you spend the bucks for a Neptune Suite you will get a low stress trip or any meaningful concession from Holland America if they experience a mechanical issue on the ship. This was my second time sailing on HAL and last time sailing on any of Carnival's family of cruise lines.

Customer service wise there are lot of opportunities: internet did not work and i was told next time “read the fine print…your time expired and u have only a little internet a day” which expired by searching how to find a webpage….whatsup or others did not work.

Our Avoyo Travel Agent, Marla Forster, was absolutely fantastic! She kept us informed all the way up to boarding, to make sure we did not experience any issues. She also alerted me to an upgrade that was amazing - really surprised my wife. The cruise was really great overall. The only areas/items I was slightly disappointed with was the beverage package I signed up for did not include alcoholic beverages (and that was the only package offered online ahead of time), even though the pictures showed them and the upcharge was significant. Another area was upcharging for better meals - I guess I expect a cruise line to provide nothing but top of the line meals, so offering upcharges were a little excessive. Last item was internet onboard which experienced slow to no service at times - I paid for the highest service. I would definitely use Avoyo again - and hope that Marla would be our agent again. Thank you!

Super nice .

The return to the US from Europe was as expected.

Removing Istanbul visit was the first disappointment, Them not being able to independently travel in Italy was the next disappointment. Then the ship's berths seemed to always be a long way from town.