The norovirus has been present on the Norweigan Gem ever since the first time I cruised with the ship. This was my third cruise in 2 years on the Gem. The ships sanitation needs improvement. Some of us were very sick with gastroenteritis, vomiting, stomach pain, and headaches --needless to say, this took away fun from the vacation.
Also, just before disembarking, I went to purchase a photograph and had to put some money on my card. I credited my card with enough money to cover the price of the photograph but I was unaware of the tax. It wasn't until during disembarkation, when the final swipe of the card was made that I was made aware that I owed NCL a few dollars to cover the tax on the photograph. Unfortunately, this was handled very poorly since the NCL staff embarrassed me for a few dollars and I was told to return to Guest Services and make the payment. Even though it was a last minute transaction, this should have been detected when I made the purchase and since it was only a few dollars, the embarrassment was unwarranted. I see this as very poor judgement by NCL.
