Norwegian Cruise Line - Norwegian Pearl Reviews

Norwegian has the best food. The excursions need a little work.

We love NCL! It is our favorite cruise line! The customer service is exceptional. The value is incredible. We love the laidback atmosphere of freestyle cruising!

No problems, no conflicts, all good.

The Norwegian Pearl turned out to be an old ship. I didn't know the difference but my girl friend noticed. Our mistake was the timing. In the heat of the summer, when the interior heats up, it pulls a fog bank into the coast. We had one day of sun on the last day. Late spring and early fall are better.

Pursers office on ship could not get charges correct. Hopefully after working with them for over 3 hours it is correct now

Enjoyed the "Free style" flexibility and dress code

Great itinerary but almost all the activities were geared towards making more money from the passengers.

Cruise was enjoyable and weather great. But the 2.5 hour line to check in on the ship in Vancouver was unacceptable. The WORST line I have ever been in, including TSA and Disneyland. NCL's crowd management was poor throughout the entire cruise, especially when debarking for shore excursions.

I prefer the NCL "Freestyle" better than any other cruise line's system or method....

Past few cruises have shown more and more costs being added as extras while services and dinning choices (varieties in main dinning rooms has become routine same choice )

Very friendly and organized...Joanna H was awesome as our contact.

Recent change in Norwegian HQS Management was reflected by frustration/attitude of management staff on cruise. For example, charging tips to client accounts without client prior approval. Than refusal of Management Staff to credit client account without submitting claim form to Norwegian HQS after cruise. We brought $500 to tip cruise service staff for providing excellent service and did tip this amount! Also several of the excursion trips were not as represented in Norwegians brochure. For example, Porto Limon, Costa Rica Tortuguero Tour- Boats past active oil refinery, a busy city highway, and we observed no wild life but did see a lot of garbage in the water and on the shore line. How could this be advertised as a nature tour? Than Norwegian Tour Staff than refused to credit $100 per person fee back.

Balcony rooms are very small compared to other lines, food looked good and had no taste. The first three ports the crew could not figure out how to get people off with out it being a jam packed mess! We complained, along with many others and after that it went well. We looked forward to using this line as we have in the past, it seems to have gotten worse than it's competitors !

The food on the ship is marginal. We ate at the Italian specialty restaurant an it was horrible. The pasta was cold an under cooked

Great service all the way!

After cruising as much as we do, Norwegian just doesn't match up to Princess, Royal Caribbean, or Regents.

Exceeded expectations. The children's program was great!!! and we all loved the freestyle dining option.

Both Avoya Travel and Norwegian Cruise Line were great to work with and met all of our expectations.