Norwegian Cruise Line - Norwegian Spirit Reviews

I thought I would love going to Japan but it was a disappointment for me. All I saw on the side trips are temples and shrines. Anymore temples to see? I did enjoy Korea though although a temple was also on the trip. I enjoyed the shopping and street food scenes the most and of course all the modern hot seats on most of their bathrooms. The Norwegian ship was fabulous but still prefer the bigger Bliss! No complaint on the Avoya service, as usual they provide excellent service. Mayra Taylor is the best travel coordinator!

It was wonderful.

Had a wonderful time on the Norwegian Spirit to Alaska. This being our first cruise, we had a super experience.

We were very happy with our cruise. We were dissatisfied with our travel agent. She took forever to get back to us with questions and we basically figured it out on our own. We booked nearly 20 rooms with her and many were less than impressed.

Norwegian has great employees and only so-so food. Holland had 5 star dining room food - Norwegian's was about a 2 - 3 star Mixed reviews on the shore excursions. For example the "Nature" bus ride from Seward to Anchorage airport only allowed a half hour to look around a Nature "camp" for a lot of wildlife...impossible to see even a tenth of this in that time.

Bus trip from Anchorage to Seward instead of train was fine. Beautiful scenery. Think the bus followed the same route as train. Loved the entertainment on board. Food was not as good as experienced on other cruises. Buffet was a big disappointment After 2 tries did not return. Staff very kind and attentive. Exception would be cruise director. Politically incorrect. Found cabin not as enjoyable as other balcony rooms with other cruise lines. Sheets never changed and bathroom had odor: room definitely not worth the price paid.

The Spirit is a great small ship and the 16 day Hawaii/ Alaska cruise we had the best weather you could ask for! We made every port this cruise, just wished we had longer time frame in Hilo- to be honest - all the Hawaiian ports! Icy Straight- 12 hours in port is way too long! Be aware of the time in all ports we left people behind in Hilo and in Ketchikan as they didn't make the sail deadline!!! You could tell that the pandemic was still effecting everything. Staffing shortages were very noticeable- meals took forever- 2 to 3 hours sometimes and then not even correct when served! Food was lukewarm at best by the time it was served. Portions were huge at the beginning of the cruise and by the end the portions were more to my liking - small and less wasteful- We never ate in the Buffet- the one time my husband went up to find a sandwich, he took one bite of it and threw it out it was so bad. The Local had the best fish and chips but their other foods were lacking! Most orders were incomplete when they arrived at your table and trying to get a drink refill impossible! Taste dining room had faster friendlier service than Windows. Cagney's the steak was great but service slow- LeBistro and Onda- WOW!!!! Both knocked my socks off when we were there. Silk was awful - both in food taste, temp, and service. Didn't do Tempanyaki We had the drink package and NCL made money on us- we didn't drink enough to cover the cost of the gratuity charged (we kept track). The shows were good- some much better than others- we are not late night people so we didn't go to a lot of other venues after the show. Our favorite spot on the ship was Henry's Pub- sadly they only served drinks after 4PM. Never used the pools and tried to use the hot tubs but there were hot tub "hogs" on the ship- people would get in and stay for hours! As to our cabin- we had Suite 9210- we were excited to get the aft suite and it was great when sailing around Hawaii and Alaska but not over the Ocean- Any time the ship went over 20 knots the vibration and noise level in the cabin was awful. One night in particular everything on the table, shelves and counter ended up on the floor the vibrations were so bad! The other issue while this ship has been recently renovated 9210 and 9710 do not have USB outlets in the rooms nor do the have more than 2 american outlets- one by the coffee area and one in the bathroom- so be sure to bring euro adaptors if you need to plug anything in. Oh and there is no clock in the room either. Bedroom is a very tight squeeze to get around the bed- but the bathroom is huge and I loved the shower- but the drain was really REALLY slow! The saving grace of this cabin the size of the balcony- we live on our balcony and this one does not disappoint!-- My husband is hard of hearing so the noise and vibrations didn't bother him- if you book this cabin I suggest good ear plugs to wear to cut the noise.

A very nice time but things are not quite back to pre Covid size and quality. Everyone on the ship was happy to be there, both workers and passengers.

The food was N HORRIBLE. AND our bill at the end was outrageous. We will never travel with Norwegian again. Our cruise was cut a day short, we were taken to the Sheraton in Rome where we waited 7 hours to get our room even though they knew for months this was happening. The service was horrible the whole experience was a nightmare.

An enjoyable family cruise holiday! However, their tender device and control of quayside queues waiting for tenders back to the ship need to be jacked up! Also the menus in the main dining rooms were uninspiring at times, particularly on January 1. Carpets in our stateroom was not clean and the positioning of bed lamps in the stateroom is not practical.

Fabulous ports, ship, and meeting people from all over the country.

Cabin and wait staff were great, but cruise director, shore excursion leader and especially the captain were horrible. Can understand why there were riots on the October cruise. Many issues, not just one. First, it was clear that we would not be able to go to Venice. It was well documented that Venice was closed due to historical flooding, yet the Captain sailed to Venice and then had to figure out an alternative at the last minute. Had they planned for it, we could have sailed into Ravenna which we had passed, the perhaps have been able to pick up the port we missed earlier in the cruise due to weather. On the way to Venice, there was a visible gust front as well as a strong radar signiture way in advance to steer into or at least prepare people for it...I was prepared and warned a many people as I could so when it hit, my dishes and drinks weren't sliding off the table, but nearly everyone elses were and people were screaming, etc as the ship tipped 10 deg to port. The biggest clearly controllable disappointment though was the passage into Kotor. The shore excursion crew told us that one of the highlights of the trip was the passage into Kotor. Originally we were due to sail in at 11 am, and leave at 5. Due to the other issues, they decided to sail in to Kotar at 630 am and leave at 6 pm...so much for the great view in the dark. A simple 30 min delay would have made a huge difference for everyone. Finally, most cruises have port/tour presentations. They had one on the first day for the first 4 ports. I guess after the cancellations that they were afraid to go infront of the people on board to discuss the ports they didn't cover. As a result, many people would have changed tours if available since the descriptions on line weren't the best. Any one or two of these might be understandable with the weather, but all of these combined seem to match the same issues brought up from the October fiasco with the Iceland trip...poor communication, poor planning when faced with bad weather. Hopefully this is just a Spirit issue and not a reflection of NCL as a whole, but if my upcoming South American cruise is as poorly managed, I will no longer go on NCL despite my gold level.

Learned a lot. The shore excursions were great. Really liked the size of the ship.

We had a good time visiting ports but poor sound baffling in room. Very poor information about ports and poor customer service at info desk and shore excursion at times. Really think this ship needs to reboot it's customer service culture and communication with passengers. The general crew, sailors, room steward, restaurant crew were excellent and friendly. Why can't the ship personnel at desks be the same. Need to organize shore excursions better, have easier gangways, and better tender boats. By the way twice when we went back to ship for nap they ships crew was using a chipping hammer and chipping gun right above us. Way to go NCL nothing to good for us. When they're using life-boats as tenders to ferry you ashore you know it's not like a first class experience!