Princess Cruises Reviews

we a wonderfull trip,serv

We enjoyed it thoroughly and I will actually sail again with Princess in august to Greenland and Canada.

Food,service,excursions and cleanliness of the ship were exceptional.

Great ship, service, food. Even the days at sea were jammed with things to do

It did not start well. They put us in a room with bunk beds! That is not what we asked for. The shower had black mould and two of the tiles kept coming up when we walked on them. The food wasn’t that great at dinner. We have been cruising for the last ten years and this was the first time we weren’t happy. The staff was great!!! No problem there. We did ask to be moved but they said they were full. No rooms.

The grand princess needs to be repair as soon as possible. She leeks from the walls in the plaza level.

some personnel not pleasant, in fact one was down right rude. several times there were no towels available and twice the pool was closed. lack of enough lounge chairs. I paid for Internet access and was VERY disappointed! Was like dial-up speed!! Theater and most common areas too cold. Plates in the buffet were literally too hot most times to touch, let alone you would want to put a salad on them. many servers wouldn't make eye contact and many didn't understand English enough to address an issue.

Antarctica was more than expected. All ports were interesting and fun.

The ship was wonderful, The crew was the best we have been with, and the food was out of this world, especially the Friday seafood buffet.

Ship was like a floating high class hotel in Italy. Too bad the seas were rough and our cabin was located in the front of the ship. Not an ideal location for a trip in the Atlantic. Ship was very geared towards older crowd. Would have liked more variety of music. Entertainment was fantastic!

We enjoyed our cruise. It is a really nice ship and we enjoyed Mexico!

The ship was new and lovely!!!!!The wait staff and food was SUPERB.....Entertainment was above standard. The inside cabin was much larger than any other ships I've been on, NICE!

Boarding process cumbersome. One generator out before we began voyage. Slowed us down for entire trip. Staff unattentive in buffet. Balcony room toilet smelled of urine. Poor meal in specialty restaurant. Missed 3 of 7 ports due to generator out and high winds.

A great trip, excellent service, fun things to do and super nice people!

The majority of the cruise was more of the 70s & over crowd. Entertainment was good the 1st 2 nights, & thereafter, really boring. I wanted to let my hair down & dance, Club 6 didn’t start until 10, we had early dinner, classical music was playing in the Piazza & Club ended up playing 50s & 60s music. Nothing more current, very boring cruise, so finally enjoyed just down time in our suite. Club music should start @ 9 pm, & should have dance music for different age groups.

Eating at a shared table with some 75 year old passengers, they lamented that the cruise seem tailored for cruisers older than themselves. As they put it - there’s more canes, walkers, and mobility scooters than actual passengers on this cruise. The entertainment wasn’t just bad, it was outright offensive! A 30 minute production show to Motown done by an entirely white cast that changed the key of several songs. Again the comment on this one was from two African American women who said, “you can teach them moves, but they have no energy and no rhythm” just awful. I actually Booed for the first time during any production show I’ve ever seen during “The British Invasion” it was so bad I was embarrassed for the performers. The “born to dance” production was their best and the person next to me summed it up perfectly when he said, I’ve seen better performances at six flags and at least they have snoopy!” There was absolutely no thought given to crowd control on this cruise. Do to their ship design, it is only possible to traverse the promenade deck on one side - so let’s go right in the middle of that through way and register people for the art auctions, completely blocking the ability for anyone to get by each day. The cruise director is impossible to find. It’s like playing “where’s Waldo” he only appears at the end of production shows and on rare occasion you might find him at a “game” show. The assistant cruise director was everywhere but she is snarky, rude, insulting to passengers and should not be in front of people - ever. If someone from princess reads this -PLEASE for your own good, FIRE Natalie she is just awful! The trivia caters to teams of six so forget about winning a prize if you are a single player (in my case I always was one question behind the teams of six and I was just one person but they only award to the teams) when I suggested they do an award for teams and and award for single players, I was told to just join a team. Well done, however there will always be those that don’t want to be on a team and considering the grand prize is a coaster (no ships on sticks here) it seemed trivial (pun intended) to give out one extra coaster. Given the weather EVERY on deck activity (sail away, disco party, star gazing, shuffleboard, etc.) were all cancelled. Some were rescheduled and moved indoors but were not advertised on the computer app. When I asked why not, I was told that most of the passengers were older and only read the printed patter. Again, it essentially costs you nothing to put it into the app and everyone in our group never read the printed patter, we relied 100% on the phone app because we always had it with us. It truly seemed like they didn’t plan very well/at all for alternative activities. Then there was the Ensenada incident. The ship was supposed to arrive at 4:00 pm and leave at 7:30 pm, but due to weather, it was announced several days in advance that we would not arrive until 7:30 pm. On the day we arrived, the ship activities had absolutely nothing to do from 4:00 to 7:30 and then had to a of things to do starting at 7:30. In other words, despite having DAYS to plan and reschedule the activities, they kept to the original schedule assuming we would be in port at the original 4:30-7:30 timeframe. What a joke! One more complaint... I witnessed another passenger in the “tea library” have a complete meltdown. He went up and walked to the wall of drawers of tea leaves and opened several and found minimal leaves there to make his tea. There were several tea kettles available on shelves on the wall and he grabbed one. There is a large water spigot i. The counter with a big red warning sign that said “Caution: Hit Water”. Except, it was all FAKE. When the guy realized this, he came undone and went out and walked around the ship ten times before finally calming down enough to confront the customer service desk where they attempted to satiate the situation by offering him chocolate covered strawberries. He was not amused. Hawaii ports were great. Everything about the process part of the cruise could not be worse. All I heard every day were passengers complaining. I have it two stars because my son absolutely loved the kids club, so cudos to them.

Too many days on the sea, too few Hours in port. Entertainment inadequate for cruise with so many days st sea.

Boring cruise food 4.5 out of 10 never again princess