Princess Cruises Reviews

we had travelled with HAL just a month ago and was surprised that the food on princess was significantly better.

They were there for us to answer any questions and our agent was the greatest..

Princess appears to tell fibs to its customers rather than warning passengers that both embarkation and debark in Galveston will be seriously delayed. You cant just blame civil service inertia, ie homeland security job protection, you have to find a way around it. Otherwise The score would have been higher.

Karen our travel agent could not been more helpful. She will be our go to for our next trip.

We were disappointed in the "Grand Princess." 1. The pools were not heated 2. The buffet food was mediocre. 3. We had to use the elevator to get from our deck 12 to the pool area (Deck 14) because the stairs were blocked off "for emergency use only." 4. The library was a joke, with no comfortable chairs and was 50 ft away from the atrium, which had loud music, including steel bands.

The trip was smoothly managed. All the employees were polite, professional and attentive. The food and the service was excellent. All the entertainment was terrific and the ship is lovely.

The cruise and crew were excellent. However, there were four of us in two cabins, and were promised an on board credit of $25 per person. We did not receive this. We contacted Maud Hoyer at Avoya and she informed us that we were given the credit given by Avoya, but Princess did not give us the credit. We talked with the payment center on the ship, and they did not show any credit. However, I know that Princess was giving the ship credit at the time of our purchase. Does not appear to be Avoyas fault but Princess. Hopefully, we will get some resolution.

The trip ended on a sour note, Princess was not good at customer service in regards to informing us until after midnight that we didn't have an express boarding pass and had not picked up our luggage. I'm reluctant to use them again because there's not a good frequent traveler benefit.

Everything on the cruise went off as advertised. The entertainmen on board was better than average with a couple of standouts. The food was only maybe a notch below outstanding. All the ships employees were friendly and professional. Really liked the arrangement of the cabin with the bed away from the window, and there was tons of closet space. Embarkation and debarkation were easy and uneventful.

Princess Cruise: we were a bit disappointed by the service (cabin), there was always one elevator out of order.

Food was outstanding service was even better! Great value for money!

Just minor things, mostly related to the cruise line. Not enough to worry about.

The cruise was terrific. We enjoyed our cruise experience. Entertainment on board was first rate and food and other facilities, also top notch. We were most impressed with by the smooth embarkation and disembarkation process.

Princess staff,very very accommadating.

Princess was good---Crystal wasoutstanding.

Very good service and prompt replies to our needs and changes.

rough ride in a tender banging up against the ship , not tide down properly .

Best crew ever (25 previous cruises)friendly and helpful, everyone was always smiling.

Staff on ship very friendly - loads of entertainment Good food