Princess Cruises - Caribbean Princess Reviews

Boat and accomodations were good and as expected. Food was good, but food service was spotty at best

Greatest adventure we have ever been on!! We cant stop talking about it! No issues, just a fantastic adventure.

Everything was good. No issues had a great time.

The cruise exceeded our expectations. Service was excellent.

We had a great time with 32 other Canadians in our group,special mention to Baldwin&Sam our servers at table#129 in the Palm restaurant,they were awesome,also Casio in the Wheel House Bar was awesome ,he was very good to our whole group,overall we had a great trip!

Disappointed in charge for room service coffee in the morning. Service was great everywhere, Food overall was not as appetizing as in others cruises. Something needs to change with the desserts. The recipes are leaving out either butter, oil, or sugar. Cheesecake was the only ok dessert. Something is missing from the ice cream too. Ship Was very clean and entertainment good.

Cruise was amazing . Everything organized very well from begging to the end!

Overall service not up to what it should have been.

The only concern was the Princess website. Difficult to access and follow. Misspelling of one person’s name led to difficulty with registration. Everything else was fine. Agent was very thorough and helpful.

Great staff. Easy cruise. Great excursions!!! Best food ever. Want to go again and again ????

Honestly the deal we got through Avoya was stellar, and the trip was top notch. Even with the missed port in the Bahamas, it was totally worth it.

We were not happy with only stopping at 2 of the 4 ports we were supposed to. We didn’t feel the entertainment in the theater was up to the level it should have been. We very much disagreed with the compensation for the 2 missed ports. It was very unbussiness like to force customers to spend compensation money on the ship. Not good! Because of how you handled the compensation for missed ports I will probably not be able to get my husband on another cruise!! He strongly feels we should have been credited to our credit card much more than we were. He was not happy that your on board restaurants would not help us set reservations! Every time we tried to set reservations they said we had to come back later. Not good. The other thing is that our luggage had a broken wheel, zipper pull broken off and it was ripped. The poor attempt to fix the luggage was some foam and black tape where a wheel should have been. Didn’t fix zipper pull, nor did you fix the rip. We should get a new suitcase for you damaging ours. Thanks for a very bad experience. Probably not another cruise in our future as you failed to make your wrongs right. ie luggage, missed ports credit was too small and should have been credited to our card.

The cabin service was outstanding, cabins were cleaned all the time, Also the dinner choices were good but not the best, however where we were very disappointed about were the beverage and alcohol service people were either very rude or couldn't understand a word we were saying.. My husband that is not hardly a drinker purchased a drink package and at the Mixology bar her ordered one drink and then when he orders a second mudslide cocktail the bar tender told him NO. were were all very shocked at the rudeness. I don't think we will be doing another Princess cruise for awhile.

Want to go again next fall!

This was a great cruise. Dining was fabulous and staff very friendly. Very enjoyable cruise

the staff was really great i would have to say , on and overall of this cruise line is what makes them , but the way they nickel and dime you on the ship puts a bad taste in my mouth . the vast difference in taste of their coffee in the dining room verse the buffet on deck 15 was night and day , the coffee produced in the buffet was horrible . usually almost on most ships thier known for thier food this time it wasnt up to par it could use some improvement . for example the grill by the pool that makes fresh hamburgers and fries the hamburgers we pre cooked in thier kitchen then thrown back on the grill and heated up then served to me and it tasted like it . if your gonna serve soft ice cream use a proper mix when making it what they served was not good. they use good coffee lavazza on princess they just need to learn the proper combination of coffee grounds and water to make it taste right . the ship was very clean from what i experienced , the rooms were nice comfortable beds , but the state room bathrooms can use some type of scent in them they were very clean but a fresh scent would of been nice . and one more thing its not only princess its every line non of you can master to get a drink on the table before my food lol .

Overall, it was fine. There were problems with weather, for example, we missed time in Sydney. The immigration checking at Bar Harbour took several hours, leaving us little time in the town. I think that the Princess line did a lot of nickel and diming with us. For example, one had to pay for coffee or tea after dinner in the main dining rooms. I don't think that I would travel with them again.

One day we had rough seas which was no fun but all of in all was great. I can scratch that off my bucket list. Enjoying being back home. Not interested in another cruise anytime soon. I did get COVID but it showed up right after I got home thankfully.

The cruise ship was an older ship and needed to be upgraded majorly. The WIFI is very slow and was disconnecting most of the time. Their system was terrible and it blocked us 5 times even though we have cleared our account. It was humiliating when we sat down to have lunch one day and the waiter tells us he cannot accommodate us with our drinks (we had Premium package) and even the Maître D (Roland) was not supportive at all with the situation. Instead of diffusing the situation he kept on saying that the system was blocked and did not go the extra mile even though I showed him my account was cleared. Thank God for the Staff that we have met on board who were amazing and very supportive. Excursions were very expensive but some Islands were worth it to go. Honduras excursion was terrible (we picked beach day on the West End Bay). It was a 45 minutes bus ride, we were dropped off to go shopping which we were not told and they wanted us to pay an extra $20 U.S. to use the facilities (bathroom) through a hotel which we did not know either. We ended up on a public beach which should have been private and it was horrible experience with the vendors going back and forth to sell us their products. Food could have been much better but it was fair and if you are going back to back the menu should be different for the second week and not repetitive. More activities should be developed as there was not enough entertainment. Stateroom: We were on the 5 level and underneath us was the gateway which it was very noisy every day and it was not tolerable and we did complain about it and even though we asked to be upgraded there was no room available. The bathroom was very small, shower head was rusted, toilet always smelled bad, the cleanliness could have been better. We also found cockroach on the ship which was gross and they should clean the ship’s windows often. Overall rating for the ship facilities was a 3 and the staff and excursions were amazing (except for Honduras) I give it an 8.

We have sailed with 3 cruise lines and Princess is our favorite hands down! My only concern is how long it took to get a wheelchair when I needed help getting back to my cabin.

Having been on 15 other cruises, this was our third on Princess. From boarding,, which was mixed up to do a cleaning regimen on ship and shore, with little help from staff where to go if you had a Medallion, to no clocks on the ship having the same time, one on the TV, one hour ahead on the deck, and one hour behind inside, too many little things wrong. Haven't had Planks BBQ and Steamers for over two years, but signs still up in the buffet, People who didn't know they could use the space crowded the main sitting area, while there was always space in the two section noted. Staff did not have good direction in serving at the buffet, witnessed several staff simply walk away from their serving stations. Not enough staff cleaning up in the buffet, at one point we had 3 courses of dishes on our table and no one clearing. Very poor supervision, and maybe even simply not enough staff on the ship. Reliance on the app too much, had a green setting, got the QR code for boarding , but had to tap four separate times to find out what our boarding time was. After the Emergency Notification by email on later boarding, the app never changed the time to reflect the later boarding time. And our green notice and QR code were never checked or requested. What ever happened to Main Dining Room where you could go to the same table at the same time with the same waiters, couldn't find this on the app or on the computer. So we had a 6:20 reservation in the Palm, every night was a different table, different seat mates, and different waiters. I can agree with the debt they have taken on over Covid needs to be addressed in many ways ,but I doubt that we will sail on Princess again.