Princess Cruises - Grand Princess Reviews

I'm very pleased with the services I received from Grand Princess, and the ship board credits I received via American Express.

Princess provides an overall enjoyable experience.

We were disappointed in the "Grand Princess." 1. The pools were not heated 2. The buffet food was mediocre. 3. We had to use the elevator to get from our deck 12 to the pool area (Deck 14) because the stairs were blocked off "for emergency use only." 4. The library was a joke, with no comfortable chairs and was 50 ft away from the atrium, which had loud music, including steel bands.

Excellent cruise. Very good service on board.

I have been on about 50 cruises and this was by far the worst one ever. Princess Cruise Line was always an excellent one but not on this cruise. The food was terrible. I always believed in hot food should be served on hot plates and cold food on cold plates. The hot food was terrible. No matter what meat was served it was almost impossible to cut and to eat. The egg omelet in the morning plus the English Bacon was very cold even though they prepared it especially for me. Debra ordered twin beds seeing as my wife passed away on Nov. 8th and her sister's husband passed away on Dec. 7th. She lives in Southampton, England so I had her fly to Florida to join me on the cruise. Naturally we insisted on twin beds. The cabin was an outside cabing with a small balcony. We always had a suite and not such a small cabin wi\thout a sofa or cocktail table. Only two small chairs. Most uncomfortable. They blamed it on the Travel Agent. The Persors Office was terrible. We asked for an upgrade to a Suite (which I informed them I was willing to pay the dfferance in price). They said they put us at the top of the list but they never followed trough. We asked for stamps for post cards every day, but they always stated that they would have them tomorrow. Unfortunately tomorrow never came. They usual exchange U.S. money for British Pounds and Euros but not now. They had a machine to exchange the money. That was the biggest rip-off. They gave you nothing for the exchange. We changed the money at the bank, when we got to land, and the bank gave us over twice what the machines on the ship gave us. The ship had coaches to take us to town. On all previous ships the coaches were free. Not on this ship. They wanted to charge us 8 Euro each way/per person. That would have been 32 Euros each way for the 4 of us. We ended up taking a taxi which only cost us 14 Euros and not 32 Euros. The cabin staff and restaurant staff were excellent. Definately no complaints there. I will never sail with Princess again. I will stick with Holland America and Cunard Sorry to complain so much but it was a terrible cruise.

Exceptional !!!!!!!!!!!!!!!!!!!

This was our 10th. Annoversary Cruise. (We go ever year for this)and Princess people went above and beyond all the other cruises we have been on.

We very unhappy with the itenerary. Particularly having to return to Ft. Lauderdale and wasted a whole day of our time. Also returning back to Princess Cays when we were already there once. We felt we certainly did not get our moneys worth compared to previous cruises. Will be looking at another cruise line in the future.

We had taken a cruise the month before, and it wasn't a great experience. We were afraid that cruise lines across the board had taken cuts, and that's just the way it was. We went on Princess, and it was wonderful.

Good cruise line. Good customer service.