There were a couple big issues we had with the cruise. First was the issue of reserving deck chairs. There are signs posted that state items left unattended will be removed after 30 minutes. This was not the case however and when confronted about the issue of towels left to reserve chairs that were unattended for well over 3 hours the pool staff did nothing and said "we have to give them 30 minutes" I understand that they cannot watch each chair but by 7am 90% of the chairs were "reserved" After someone returned to a chair in question over 45 minutes later the pool attendant walked up to me and said "See, if I had removed their towels it would have caused trouble for me" While I totally understand avoiding conflict it is completely inexcusable to have a rule posted if you are not willing to enforce it. If you are reserving chairs after 30 minutes the pool staff should clear the towels you left, again these were just towels and not any personal items. I find it frustrating the lack of enforcement around the pool, including food allowed in the pool, and people placing chairs in the shallow section of the pool (Beach Pool) This eliminates the ability of other guests to enjoy the pool as well. One morning the pool attendant said they would provide us chairs, This consisted of them telling us that when the scuba lesson was done in the main pool that we could go under the ropes and reserve two chairs. I told the attendant that there were not two chairs available together and he responded with "Well just move that persons' scuba equipment" Essentially he was asking me to move the stuff that he was too afraid to move himself. I would have been mad if someone moved my scuba gear without asking me.
Second issue was with the quality of the food in the main dining room. We had my-time dining and while the servers and head waiters were excellent and great at fixing problems the food consistently did not live up to my expectations. One night I ordered the strip loin steak and it was over 80% fat. The waiter even commented that it was not a good steak. On another occasion the steak i ordered medium came out cold/still frozen in the middle. I feel that the food quality on this cruise was significantly lacking from my previous sailing on both the Oasis and the Allure. When something says it comes with vegetables and you get one piece of broccoli, or two carrots, or 5 green beans, that is a little disappointing. Again, the wait staff and waiters were excellent and did everything they could to remedy the problems. Euclid and Leo at table 225 were excellent and always went above and beyond.
Our third frustration was with the drink package. We both purchased the Royal Replenish package and were excited to use the freestyle coke machines around the ship. Come to find out there were only 4 machines that we could find. Two in the windjammer and two at Sorentos pizza. Our major frustration with these however was not the lack of locations, but more the quality of the product. The machines were often flat (lacking co2) and around 75% of the time they were either almost completely out of selections, or not working completely. Also the ice machines on the ship were often out of order and you had to go to a bar to get ice for your warm flat coke you just dispensed. Another frustration was that the cups that were provided could not be refilled at the bars. they would fill a glass they provided and expect you to dump it in to your cup. I understand this must be some health and safety issue but what is the difference of them refilling it and using a coke machine yourself. Overall this was disappointing and we will not be purchasing a drink package again. I feel that the $19/person/day did not live up to what was promised to be provided. If I could do it over, I would save the $300 and not drink flat cokes that were not easy to obtain.