Our Room was so filthy , humane fiaces in the br,
Dirty sheets, NO towels, no glasses,and Martha our room attendant STOLE my Spa gift card of a $ 100.00they messed up all our excursions, sail boat NOT scuba diving etc, We paid for 2 Scuba dives $650. And Thank goodness, I brought a copy of all our info. Once we straightened out all 3 excursions. The dives in Stuart Cove, ( 2) 20 minute dive and we come back with 1400 PSI air in our tanks. ( legal amount is 500 PSI ) & at least a 45 minute dive at each site. Wavers for the wave rider, rock wall, zip line, ice skating, restaurant reservation to this Japanese restaurant for two to Celebrate our Anniversary 9-19
Well needless to say, This restaurant is no long on this cruise ship or it never was on this ship, we can't get a straight answer. Wayne paid for top shelf cocktails, that didn't happen , only at dinner, where our waiter demanded it!
Never received our bottle of Champagne that Wayne paid for. 3 nights our room was not serviced.
We paid for $ 60.00 Dry cleaning and it came back dirty! Our room was not a suite it was a regular ocean side balcony room.
Their was NO Crown & Anchor customer service, like we were told!
Elevators did NOT work!
The food was HORRIBLE, I even had a face to face talk with the Chief!
The ship couldn't cook if their lives dependent on it!
From over cooked dryer out sole to hard boiled Eggs Benedict to RAW Chicken prepared from the chief himself. Wayne s cocktails came promptly but I never recieved my Coke I ordered. This meal took 3 hrs. We missed shows, I didn't eat for 4 days, the food was that horrible! Everyone we met was complaining about the food! We spent more time standing in lines, fixing Royal Caribbean s Screw Ups! I took 9 months planning and booking everything , so we could enjoy our cruise which we didn't. We see the luggage guy throw our suit case onto the cart oh my GOSH, hey hey please be gentle, as I point to our dive bag. So that guy broke Wayne's large piece of luggage, that we only used 3 times.
Than we go to get off this horrible ship and as they swiped Wayne C Card, he was flagged, so we were taken out of line, ( which was actually a blessing, we passed up thousands of people standing in line to get through customs and off the ship ) they took us to the government checked Wayne's identification, searched everything and had to show proof of what he bought receipts and that it was duty free.
We will never cruise with royal again! We never went in the pool, jacuzzi etc, because we were too busy running here & there to fixes RRCL mistakes and go here go there, no wrong place sir, you need to go there, wrong place sir, you need to go their uggg that's how our celebration went! To this day, we still have NOT exchanged Anniversary cards.